Information Technology Support Engineer

Onsite IT Support Engineer - 6 month Contract

Location - London - Tower Hamlets (Hybrid - 4 days a week in office)

The IT Support Engineer is responsible for providing first-class IT support to

staff, as well as external users

Key Responsibilities:

Responsible for Global IT support to all staff

Responsible for daily Service checks

Accountable for triage & progressing ITSM tickets including Cyber alerts

Accountable for IT access management for all IT endpoints and applications

Accountable for support of hardware (laptops, printer, video conferencing devices), including hardware asset management.

Responsible for documentation & process maintenance and ensure it remains accurate and current

Participate in knowledge management by creating knowledge articles

Responsible for adopting and embedding ITIL practices across the ITSM domain

Maintaining ITSM process documentation

Monitoring & analysing outcomes of security patch deployment as well as routine operational tasks

Adherence to ITSM practices across IT Operations

Participate in Continual Service improvement initiatives

Position is expected to comply with, and ensure all compliance requirements, always maintain confidentiality, as well as serve as company representative to model, enforce and abide by all company policies

Candidate Profile:

Customer-focused mindset to deliver first-class IT Support.

Meticulous in reviewing and tracking IT Support requests to ensure efficient and effective management of issues whilst improving the customer experience.

Ability to travel to other offices in the UK and Europe will be required.

A positive problem-solving attitude with exceptional time management skills.

Must be able to manage workload and adapt to rapidly changing priorities.

Will need to show ability to work independently and in a collaborative team environment with minimal supervision.

Strategic thinker. (Solving for the future)

Excellent communication skills (written and verbal)

Knowledge / experience in Dynamics / CRM

Experience of O365

Qualifications and Experience:

Minimum of 3 years’ experience in a 1st /2nd level technical support role

ITIL Foundations qualification (preferably V4)

Solid experience of troubleshooting Windows 10/11 and Microsoft 365 suite

Experience in SaaS and Cloud collaboration tools and hosting (including Microsoft 365 & Azure)

PowerShell scripting experience

Strong problem-solving skills

Experience in Cyber monitoring and triage techniques

Demonstrable experience in maintaining Server and networking appliances

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