Desktop Support Technician

Job Description

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician I/II. This is an onsite opportunity in the Gainesville, GA area. The opportunity is based on a contract basis with the possibility of extension. We offer excellent pay and benefits for contractors supporting leading child care software that streamlines operations, boosts parent communication, and manages check-in, attendance, staff, tuition, and reporting.

Job Summary:

This role supports a Windows 11 migration initiative and is also responsible for assisting with day-to-day desktop support tickets and IT hardware inventory management. The ideal candidate will have 3–5 years of IT support experience, strong technical troubleshooting skills, and a proactive approach to end-user support and asset handling.

Key Responsibilities:

Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and mobile devices in an enterprise environment.

Assist with the Windows 11 migration project, including imaging, device upgrades, configuration, and post-deployment user support.

Respond to and resolve desktop support tickets, escalating issues as necessary.

Support and troubleshoot Windows 10/11, Office 365, and standard business applications.

Assist with inventory and organization of legacy IT hardware and assets, ensuring accurate documentation and asset tracking.

Deploy and configure new IT hardware; perform equipment setup and user onboarding tasks.

Document all work performed in the ticketing system (e.g., ServiceNow, Jira).

Collaborate with network, systems, and help desk teams to ensure timely resolution of issues and consistent IT service delivery.

Requirements:

3–5 years of experience in desktop or IT support roles.

Proficient with Windows 10/11, Microsoft Office 365, and hardware troubleshooting.

Experience with desktop imaging, software deployment, and remote support tools.

Understanding of IT asset management or inventory best practices.

Familiarity with ticketing systems and documentation processes.

Excellent communication and customer service skills.

Ability to prioritize tasks and work independently in a dynamic environment.

Preferred Qualifications:

Experience supporting a Windows 11 rollout or large-scale migration.

Knowledge of Active Directory and basic user account administration.

IT certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-101 are a plus.