Salesforce Administrator

Job Description

The Salesforce Administrator will be responsible for the day-to-day administration, configuration, and maintenance of our Salesforce platform. This role involves ensuring optimal system performance, managing user access, implementing customizations, and providing technical support to end-users. The ideal candidate will have a strong understanding of Salesforce best practices, excellent problem-solving skills, and a customer-centric approach. Please note: this is an on-site role.

Responsibilities:

Salesforce Administration:

Configure and maintain Salesforce settings, including user management, security, roles, profiles, and permissions.

Create and manage custom objects, fields, workflows, validation rules, and page layouts.

Implement and maintain Salesforce automation processes, such as Process Builder and Flows.

Manage and maintain data integrity, including data imports, exports, and data cleansing.

Monitor Salesforce performance and identify areas for improvement.

Manage and deploy Salesforce changes using change sets or other deployment tools.

User Support and Training:

Provide technical support to end-users, resolving Salesforce-related issues and answering questions.

Develop and deliver training materials and conduct training sessions for business users.

Create and maintain documentation for Salesforce processes and procedures.

System Maintenance and Optimization:

Perform regular system audits and ensure data accuracy.

Implement and maintain security measures to protect sensitive data.

Stay up-to-date with the latest Salesforce releases and features.

Evaluate and implement new Salesforce apps and integrations.

Reporting and Analytics:

Create and maintain Salesforce reports and dashboards to provide insights to stakeholders.

Analyze data and identify trends to improve business processes.

Assist in the development of data-driven solutions.

Collaboration and Communication:

Work closely with business users, developers, and other stakeholders to understand requirements and implement solutions.

Communicate effectively with end-users and provide clear and concise instructions.

Participate in team meetings and contribute to project planning.

Qualifications:

Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).

2-5 years of experience as a Salesforce Administrator.

Strong understanding of Salesforce administration and configuration.

Experience with Salesforce automation tools, such as Process Builder and Flows.

Proficiency in creating and managing Salesforce reports and dashboards.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Salesforce Certified Administrator and/or Salesforce advanced admin certification is a plus.

Compensation:

$70,000 - $75,000 / year

Full-time