Bench Senior General Manager

Bench Senior General Manager

Department: FOH

Location: Austin, TX

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SusieCakes has 31 bakery locations across CA, TX and TN. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients.

If this sounds like an opportunity you are interested in, then we would love to chat with you!

Please apply to the link and complete your application process today!

Salary is estimated to be around $80,000-$90,000 per year.

This is a non exempt role and is required to work 47.5 hours per week. Weeknight & weekend availability is a must.

The Senior General Manager is a high-impact leader responsible for driving excellence across one flagship bakery and overseeing the performance of 1-2 additional locations within their market. This role is all about leading with purpose-from executing the Annual Operating Plan to inspiring teams, delivering exceptional guest experiences, and achieving strong financial results.

You-ll be at the helm of bakery operations both inside and beyond the four walls-championing flawless execution, building high-performing teams, and fostering a culture of growth, retention, and operational excellence.

Operations Responsibilities - Home Bakery

Execute daily bakery operations in line with the AOP and company standards

Manage opening/closing duties and ensure a clean, guest-ready environment

Oversee guest satisfaction and product quality across locations

Handle inventory and product ordering

Resolve team and guest issues promptly; escalate major concerns to Market Leader

Ensure compliance with all company policies (e.g., meal/rest breaks, DPAC)

Adjust labor and deployment plans to meet peak demand

Support marketing initiatives as directed

Assist Head Baker(s) with production to ensure timely, high-quality output

People Responsibilities

Builds and maintains a strong, cross-trained team through active recruiting and development

Ensures training is current and performance is regularly reviewed

Coaches team members, addresses performance issues, and partners with HR on documentation

Supports succession planning and maintains staffing to meet growth needs

Financial Responsibilities

Manages cash handling and payroll accuracy

Drives sales, labor, and COGS performance through team coaching

Reviews bakery performance, implements improvement plans, and celebrates wins

Approves labor schedules aligned with forecasts and budget targets

Facility & Safety Responsibilities

Ensures compliance with safety protocols, audits, and health standards

Maintains cleanliness and sanitation per bakery and health department guidelines

Upholds Ecolab standards for pest control and chemical use

Manages unexpected maintenance needs promptly

Market Responsibilities

Oversees and supports GMs across assigned bakeries, providing guidance and feedback

Resolves operational issues and approves schedules to ensure proper staffing and training

Ensures ongoing recruitment and staging efforts by GMs

Supports performance management and difficult conversations as needed

Acts as the first point of contact for guest issues, scheduling, and special product requests (in coordination with the Market Leader)

Coordinates coverage for staffing gaps, leaves, and other needs

May assist with special projects such as training rollouts, remote recruiting, new bakery openings, and testing new initiatives

Leadership Attributes

Models SusieCakes- mission, values, and team standards daily

Fosters a positive, inclusive, and celebratory work environment

Demonstrates integrity, ethical behavior, and a small business mindset

Builds community relationships to grow the brand

Stays calm and objective in challenging situations

Operates with urgency and sets clear, achievable goals based on thoughtful analysis

Qualifications

Able to travel between locations on short notice

2+ years of leadership experience

Proven ability to develop teams and hold them accountable

Detail-oriented with strong execution skills

Self-starter with sound decision-making abilities

Proficient in reading and leveraging P&L to drive results

PHYSICAL REQUIREMENTS:

Frequent walking, kneeling, bending and reaching

Able to stand for extended periods of time

Must be able to safely utilize a ladder

Must be able to lift, move and carry up to 50 pounds

EDUCATION:

Bachelor-s Degree in business or hospitality management preferred

OTHER:

Scheduling flexibility to accommodate the demands of a fast-pace and growing organization

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