General Manager

Job Description

Join Our Team as a General Manager at Serotonin Anti-Aging Centers!

Are you an experienced operations manager with exceptional organizational and interpersonal skills? Do you have a passion for helping others achieve their health and wellness goals? If so, we have the perfect opportunity for you!

Position: General Manager (GM)

Location: Serotonin Anti-Aging Centers

About Us: At Serotonin Anti-Aging Centers, we are dedicated to enhancing our clients' digital presence and improving customer engagement. Our mission is To put our clients back in charge of their own health and break through the aging barriers to become their best self. We believe in empowering our clients with the knowledge and tools they need to make informed decisions about their health and wellness.

Responsibilities:

Fully understand all Serotonin Modalities to help our guests become their best self.

Supervise and support office team members, including front office administration and medical team.

Follow and maintain a structure for team member hiring, orientation, onboarding, and termination.

Oversee sales goals, ensuring guest consultations turn into treatment sales and memberships.

Manage business software platforms, including Zenoti and Dewy CRM.

Lead and coach the team effectively, ensuring daily operations run smoothly.

Handle client satisfaction, validated by NPS tracking.

Assist with social media management and influencer engagement.

Manage supply and equipment purchases, warranties, and maintenance.

Organize Center promotions and client incentives, work closely with Serotonin Enterprises.

Hire, train, and coach new team members in alignment with Serotonin Enterprises expectations.

Adhere to established procedures and protocols.

Manage budgeting, profit maximization, payroll, and team scheduling.

Assist with HR issues, including monitoring team member vacation and sick time.

Perform other duties as requested.

Qualifications:

Experience in retail, fitness, or MedSpa management.

Strong organizational and interpersonal skills.

Proficiency in business software platforms (Zenoti, Dewy CRM).

Ability to lead and coach a team effectively.

Excellent communication and problem-solving skills.

Why Join Us?

Be part of a supportive and collaborative team.

Engage with a community that values health and wellness.

Continuous opportunities for professional growth and development.

Make a meaningful impact on the lives of our clients.

Full-time