Program Manager (Enterprise Change Risk Governance)

Location:

127 Public Square - Cleveland, Ohio 44114

The Enterprise Program Management Office (EPMO) is responsible for identifying enterprise change across the business, enabling a first line of defense framework through which change execution risk is managed and ensuring business units have appropriate programs, tools and training in place to effectively implement change. The EPMO Program Manager is responsible for ensuring overall alignment of the EPMO's day to day operating framework to its strategic objective and functional mission.

RESPONSIBILITIES

Understands EPMO responsibilities; develops and maintains EPMO program documentation, procedures and controls

Evaluates and monitors existing capabilities; works with EPMO leadership to ensure the EPMO serves the critical needs of existing and emerging strategic business needs; reconciles long-term EPMO goals and short-term actions and supports the development of action plans to address programmatic gaps

Ensures the EPMO program and its component parts are fully aligned to the Enterprise Change Management Program, Enterprise Risk Management requirements and meet heightened regulatory expectations; identifies, escalates and provides supportive analysis related to risk concerns

Maintains and updates an inventory of processes, risks and controls for the business unit; coordinates the completion of periodic risk and control self-assessment of these processes, including an alignment with Change Program processes and program requirements

Works directly with risk partners to understand emerging regulatory expectations, solicits independent review and challenge and incorporates feedback, broadly and specifically

Leads the quarterly aggregation of information to create the Enterprise Change List and prepares change inventory insights, artifacts and reports for use with leadership and governance committees

Completes quarterly risk metric reporting and other assessments, as required in GRC

Provides project management for EPMO issues management remediation

Supports internal and external exam management activities

QUALIFICATIONS

Minimum of 3 years of experience in first line of defense business risk, control design, issues management and related activities in a financial services environment

Able to read and understand the policies, procedures, training and any relevant documents to identify adequacy, gaps or red flags which indicate program effectiveness or noncompliance to regulatory expectations

Analytical, but with bias for pragmatic action

Collaborative; proactively seeks out multiple points of view, engages stakeholders with differing needs, offers solution options and pivots when needed

Organized and detail oriented

Experience working in, or closely with a second line of defense organization and enterprise risk governance systems

COMPETENCIES

Professional presence with comfort level / experience working with senior management

Creative; ability to conceptualize solutions that don’t exist in the organization today and iteratively build programs that enable strategic objectives

Collaborative; able to influence horizontally and dynamically using a variety of approaches

Critical thinker with established ability to anticipate and solve issues and concerns

Analytical with ability to interpret data, see patterns/trends and propose solutions that support EPMO processes

Flexible; able to pivot as needed to advance organizational goals in both perfect and imperfect conditions

Able to work independently with minimal guidance; self-directed; accepts ambiguity

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Person selected for the position depending on location may work partially on-site from an office location. Management will determine and advise on any in office work expectations. Depending on candidate's location, candidate may also need to have the ability to travel.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $100,000.00 to $135,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here ( for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 06/24/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

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