Receptionist Front Desk

Job Description

Summary and why we value this role:

The organizational purpose of our Receptionist and Front Desk Clerk is to create a positive first impression by providing a professional, welcoming, friendly, and safe environment by greeting, assisting, and giving direction and information to all.

The person who fills this role is expected to consistently behave in alignment with our values.

This includes, but is not limited to, facilitating positive contact and communication between visitors, clients, and staff; performing administrative duties as needed to complete tasks and responsibilities effectively; receiving mail, packages, and courier deliveries and timely arranging the pick-up or distribution of such items; and supporting the management of client relations.

Qualifications and Requirements

· The ability to communicate effectively in English by speaking, listening/understanding, and through writing/reading emails.

· The ability to consistently be service-oriented and responsive to all people without bias or discrimination.

· An above-average ability to remain well-organized and able to prioritize work when working independently to complete daily activities according to the work schedule.

· Must be able to remain calm during stressful conditions (disagreements, conflicts, etc.).

· This role is required to interact directly with other staff, clients, visitors, vendors, etc. Therefore, the ability to foster and maintain pleasant relationships that are supportive of the Company’s mission and values is essential.

Preferred Skills

Communication -- this includes,

· Effectively interacting with people, whether by phone, email, or face-to-face.

· Liaise between visitors, tenants, staff, and vendors.

· Clear, direct, and respectful communication—both written and verbal -- with diverse people.

Organization – this includes,

· Being very organized with an efficient filing system (hardcopy and electronic).

· Ensuring contacts and data are always up to date.

· Able to pull up phone numbers, documents, and other typical information at a moment’s notice.

Multitasking – this includes,

· Handling multiple phone conversations at once, all while showing attention to anyone who just walked through the door.

· Remaining calm in high-paced environment while getting the job done well.

· Meeting deadlines by prioritizing the most important ones and dedicating the appropriate amount of time to each task.

Technical – this includes,

· Using computer software programs for data entry and retrieval, research, and corresponding via email.

· Experience using Microsoft Outlook, Word, and basic Excel.

· Handle and operate office equipment (e.g., telephone, printer, computer, keyboard, mouse, etc.).

Customer Service – this includes,

· Providing great and impartial customer service to visitors, clients, and vendors to create a positive guest experience.

· Engaging with all people in a pleasant, accommodating, and attentive manner, including providing the right answers.

- Using professional telephone and email etiquette.

Full-time