Billing Clerk (Data Analyst II)

Job Description

Overview

At Vision IT, we put people first-our employees, their families, and our customers. As a Billing Clerk (Data Analyst II), you will play a key role in supporting telecommunications billing and financial reconciliation operations at Los Angeles Air Force Base in El Segundo, CA. With your strong background in commercial billing, customer service, and administrative support, you will collaborate closely with the 61st Communications Squadron (61 CS), the Government Budget Team, and service providers like AT&T and Frontier to ensure billing accuracy and service continuity. Your attention to detail, organization, and dedication to excellence will contribute directly to mission-critical financial and telecommunications operations.

(This Position is Contingent Upon Award of Contract)Key ResponsibilitiesTelecommunications Billing & Financial Reconciliation

Receive and process AT&T and Frontier commercial telephone and internet bills on a daily basis.

Scan, audit, and submit processed bills to the Government Budget Team for monthly review.

Work closely with the 61 CS Budget Office to reconcile billing discrepancies and update financial documentation.

Update and distribute Monthly General Ledger and FY Phone Bill spreadsheets for review and tracking.

Maintain, update, and file Customer Service Requests (CSRs) and service orders from AT&T and Frontier.

Liaison with CAIRS, AT&T, and Frontier for service requests, issue resolution, and billing escalations.Call Detail Record (CDR) & Inquiry Support

Retrieve and provide Call Detail Records (CDRs) upon request for audits, investigations, or telecom usage reviews.

Support internal telecom investigations by verifying and organizing CDR data for secure reporting.Service Ticket Management

Process and manage Remedy or similar ticketing systems (after-hours as required) to resolve telecom-related issues.

Monitor service requests and ensure tickets are documented and resolved in a timely manner.Customer Service & Directory Assistance

Provide high-level customer service support via phone and email, helping users with telecom billing questions and service concerns.

Serve as Base Locator (Operator and Information), assisting with call routing and maintaining accurate contact listings.

Offer general office and help desk support, including scanning, filing, greeting visitors, and responding to inquiries.Administrative & Directory Support

Assist in maintaining the Base Directory, ensuring accurate personnel listings and contact information.

Support conference call operations and coordination as needed.Qualifications & Required Experience

Active DoD Secret Clearance (must be current).

3+ years of experience in telecommunications billing, office administration, or financial reconciliation.

Direct experience processing commercial telecom bills (AT&T, Frontier) and working with Government budget teams.

Skilled in CAIRS, Remedy, Microsoft Outlook, Word, and Excel.

Strong customer service background with the ability to manage multiple priorities.

Detail-oriented with proven ability to identify and correct billing discrepancies.

Experience in office environments with responsibility for records management and ticket resolution.Preferred Skills

Familiarity with Air Force telecommunications systems and billing procedures.

Knowledge of Call Detail Record (CDR) retrieval and analysis.

Understanding of telecommunications financial documentation and ledger tracking.

Experience collaborating with Budget Offices and service vendors.Security Clearance

Secret or higher (must be current or eligible to obtain).Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We cultivate an environment of compassion and servant leadership, empowering our teams to drive mission success. If you're passionate about financial operations, billing accuracy, and delivering dependable service in a secure DoD setting, we want you on our team.Vision IT Benefits:

401(k) Plan: Company matching contributions to help you save for retirement.

Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.

Health Insurance: Comprehensive medical coverage.

Paid Time Off (PTO): Generous policy to maintain work-life balance.

Disability Insurance: Short-term and long-term protection for financial stability.

Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.

Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.

We are dedicated to supporting your health, well-being, and long-term financial goals.Equal Opportunity Employer

Vision IT provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in every location we operate.

Vision IT expressly prohibits any form of workplace harassment. Improper interference with our employees' ability to perform their duties may result in disciplinary action, up to and including termination.

Full-time