VCIO/Client Strategy Advisor

Job Description

CLIENT STRATEGY ADVISOR

Are you an experienced technical account manager or consultant who thrives on helping customers identify and resolve the challenges hindering their operations? Are you looking to join a company that treats employees like family and sets aside time for fun and team building? Good news, DP Solutions is hiring!

As a Client Strategy Advisor, you would be responsible for developing relationships with a portfolio of assigned clients and serving as a trusted advisor to those clients.

Here is what the role entails:

· Developing and maintaining a trusted advisor relationship with key accounts and client executives and liaising between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the client needs.

· Ensuring timely and successful delivery of solutions according to client needs and objectives.

· Organizing and developing benchmarks to show value of service to clients.

· Conducting monthly check-in calls with all clients.

· Preparing for and attending quarterly business review meetings with clients.

· Ensuring that we are meeting our customer’s expectations by routinely soliciting feedback and then following up on issues until the customer’s needs have been met.

Here are the qualifications we are seeking:

· BA/BS degree or equivalent

· Proven account management or other relevant experience

· Demonstrated ability to communicate, present and influence effectively at all levels of the organization

· Ability to manage multiple projects at a time while paying strict attention to detail

· Excellent listening, negotiation and presentation skills

· Self-motivated with the ability to work in a fast-paced environment

· Familiarity with ConnectWise CRM tool (preferred)

Company Description

From 1971 up to today, we've been providing our clients with smart IT solutions and diligent customer service to help them achieve business success. Through our adherence to best practices, we're committed to the long-term development of every customer we serve, no matter their size. Today with over 1,000 satisfied clients locally and nationwide, DP Solutions is the premier IT technology solutions provider in the mid-Atlantic, serving as the IT company of choice throughout Maryland, Pennsylvania, Virginia and beyond.

Full-time