Front Desk Reception - Lead Concierge

Front Desk Reception / Lead Concierge- Large, Luxury, Independent Living Community

We are seeking a happy, outgoing, reliable and confident Front Desk Lead Concierge to join our operations team at a brand new senior living community in Edmonds, Washington. Come join a team of dedicated, smart, and caring professionals as they work together to care for our residents and provide them with a care-free lifestyle. The Front Desk Concierge must be highly focused on customer service, and posses administrative expertise with a concentration on details.

Who we are

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier independent, assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Our beautiful, 6-story Edmonds community boasts 127 units - built for the active modern ager. We are prepping to open! You will take pride in being on the opening team, setting up our front desk area, employee lounge and assisting our Business Office Manager with a variety of administrative tasks.

What we offer

Competitive salary ($20.00-$25.00 per hour).

Benefits include medical, dental, vision, Paid Time Off program, holidays, 401k and more!

A growing company with opportunities for advancement

Company sponsored training, tuition reimbursement, and other learning opportunities

Free meals each shift

Full-Time position. Possibility for 4/40 in the future.

Job Description

The Front Desk Reception Concierge Lead performs all reception and clerical duties including phones, greeting guests and residents, mail management, data entry and triage complaints. As the face of the company, the successful candidate will be polished, professional, approachable, friendly and compassionate with outstanding people skills. Must have a clear understanding of professional communications. Will play a lead role with oversight to other concierges. Will continually provide "white glove" service to residents, guests and team members.

Responsibilities

Greet residents and visitors with a positive, helpful attitude while building relationships

Financial tracking and input

Problem solving while remaining calm

Assist Executive Team with a variety of administrative tasks

Answer phones in a professional manner

Sets the highest standards for positive customer relations

Participation in team meetings

Assists with scheduling of activities and transport

Participates in training others when appropriate

Qualifications

3+ years prior experience as a receptionist or related field highly preferred

Exceptional Windows platform applications: Excel, Word, Power Point

Can think on their feet and solve problems

Ability to pivot tasks quickly

Supervisory skills

Multi-tasking guru, ability to organize multiple duties simultaneously

Remains calm under stress

Excellent verbal and written communication skills

Ability to step up as needed and think on your feet

Presentable and polished demeanor

Working knowledge of Canva and CRM systems.

If you are the right candidate, then we definitely want to hear from you! To apply click the "Apply" button. Please include a cover letter! You may add it to the fist page of your resume.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.