Lead Banker

Job Description

Think has an exciting opportunity for a Lead Banker at our Shoppes on Maine Branch. As a Lead Banker, you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for teamwork. In the role of the Lead Banker, you will act a resource for Banker and Teller staff working closely in conjunction with the Branch Manager.

You will be empowered to help our customers make informed decisions about their financial needs by answering questions, assisting with transactions, opening or providing maintenance and update to accounts, or directing them to an appropriate Think team member.

You will have the opportunity to interact with customers and expand their banking relationship with us. Collaborating closely with the branch team and business line advisors, you will ensure a seamless customer experience and provide customers with the best options that serve their particular needs.

Additional Responsibilities:

Ensure staff compliance with bank policies and procedures and oversee the administration of the vault including balancing, cash supply, and proper distribution of cash to Tellers

Assist in the coordination of scheduling and execution training of Banker and Teller staff

Greeting customers making them feel welcome upon entering the branch

Actively engage in conversation with customers to understand their needs and recommend appropriate products and services

Follow up with customers, as appropriate, to be sure their needs are met and their experience is exemplary

Continually communicate with branch staff to create a collaborative environment and ensure an outstanding, seamless experience for the customers

Ensure the safety and soundness of our organization by following policies and procedures

Education and Experience Requirements:

High school diploma or GED equivalent required

Bachelor's degree preferred

1 year experience in banking

Schedule: This is a full-time position working approximately 40 hours/week. The hours for this role will range from 7:15 AM - 6:15 PM Monday through Friday, and Saturdays from 8:45 AM - 12:45 PM.

Compensation: $26.02/hour; non-exempt

Benefits: The position is eligible for a full benefits package including:

Health insurance with HSA contribution

Dental insurance

Vision insurance

Up to 23 days of PTO annually

Seven paid holidays

Four weeks of paid family leave

Up to 7.5% 401(k) employer match

Tuition reimbursement

Clothing allowance

Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.At Think Bank, we’re focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience – and understand that diversity and inclusion are good for business and make our company stronger.

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Full-time