UX/UI Design Consultant

Job Description

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As the first UX/UI Designer on our Delivery (consulting) team, you’ll collaborate with fellow Stitch consultants, including Solution Architects, Business Strategists, and Marketing Strategists, to bring smart, scalable digital marketing experiences to life for our clients. You’ll conduct in-depth experience audits, craft high-fidelity wireframes and prototypes, and collaborate closely with product managers and developers to bring intuitive, user-first experiences to life.

You’ll work on projects that span e-commerce, loyalty platforms, gated content, community design, and progressive profiling, all while helping shape a consistent, scalable customer journey. This is a client-facing consulting role, so we’re looking for someone who can own the room, present ideas with confidence, and build trust through great thinking and great work. At Stitch, your role doesn’t have to stop with design. Want to explore email strategy, Braze configuration, or customer journey orchestration? We’ll support your curiosity every step of the way.

Our client is excited to dive into this work with Stitch, so we are targeting a July 14th start date for this role!

What You’ll Do

Conduct comprehensive UI/UX/CX audits across key digital touchpoints and deliver prioritized recommendations with detailed readbacks

Analyze customer behavior to enhance digital profiles and design progressive profiling strategies across channels

Design wireframes, high-fidelity mockups, and interactive prototypes using Figma, Lucid, Photoshop, and Miro

Develop user journeys and experiences for loyalty platforms, gated content, and community engagement

Redesign website navigation and site structure to improve discoverability and ease of use

Support enhancements to e-commerce flows and promotional pages with user-centered design strategies

Collaborate with developers and product managers to hand off full-spec designs and ensure seamless implementation

Contribute to progressive profiling and personalization efforts across digital channels

Eventually, work within martech platforms that Stitch consults like Braze and Talon.One to create seamless customer journeys

Stay current on design trends, UX best practices, and accessibility standards

Travel up to 20% for strategic client meetings and on-site collaboration

Requirements

5+ years of experience in UX/UI design, preferably in a client-facing or consulting capacity

Strong knowledge of user experience design principles, user research methodologies, and conversion optimization strategies

Mastery of tools like Figma, Lucid, Adobe Creative Suite, and prototyping platforms

Demonstrated experience conducting UX audits and translating insights into actionable recommendations

Experience with e-commerce platforms and customer loyalty program development

Experience designing for e-commerce, loyalty platforms, and customer engagement use cases

Demonstrated ability to learn quickly and adapt to new technologies and design trends

Strong organizational skills and the ability to manage multiple accounts effectively

Excellent presentation and communication skills with the ability to articulate design decisions to stakeholders

Ability to work collaboratively with cross-functional teams, including technical and business stakeholders

Ability to travel up to 20% to client sites

Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future

Benefits

Flexible PTO policy

Monthly tech stipend

Paid parental leave

Mental health support platform

Medical, dental, vision, and life insurance

In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana

Full-time