Director of Program Integrity

Job Description

Position: Director of Program Integrity

Compensation: $90,000 - $100,000 based upon experience

Status: Full-Time

Category: Exempt

Shift: 40 hours / with varying workdays and a flexible schedule.

Location: Ewing, NJ

What We Offer:

Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%

Comprehensive Medical and Dental Benefits

Extended Dental Reimbursement up to $250

Vision Reimbursement up to $200

Life Insurance Coverage

13 Paid Holidays

Paid Time Off: Personal, Vacation & Sick

Paid Bereavement Days

Jury Duty with full pay

Military Leave Compensation

Employee Assistance Plan (EAP)

Referral Bonus Program

HUSK Marketplace: Exclusive savings on Gym & Fitness Centers, Deals on Equipment, and Husk Nutrition

Pet Insurance

Who We Are

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives.

Job Summary: The Director of Quality Assurance is responsible for developing, implementing, and overseeing quality assurance programs that ensure compliance with all regulatory requirements for Developmental Disabilities Division (DDD) services. This role leads efforts to maintain service excellence, implement continuous improvement initiatives, and safeguard the rights and well-being of individuals served.

Key Responsibilities

Develop, implement, and manage comprehensive quality assurance programs that meet or exceed DDD requirements

Lead internal audits and coordinate follow up to ensure compliance

Create effective dashboards for tracking KPIs and key outcome indicators

Prepare and present regular quality reports to leadership and board of directors

Monitor service delivery metrics and outcome measures across all programs

Investigate incidents, complaints, and adverse events, implementing corrective action plans as needed

Provide training to staff on quality standards, person-centered approaches, and regulatory requirements

Collaborate with program directors to establish quality improvement goals and strategies

Create and maintain documentation systems that demonstrate compliance and service quality

Stay current with changing regulations, best practices, and emerging trends in DDD services

Minimum Qualifications

Bachelor's degree in a related field preferred.

Minimum of 5-7 years of experience in regulatory compliance; familiar with Department of Human Services/Division of Developmental Disabilities.

Strong knowledge of regulatory requirements and best practices for Medicaid funded programs.

Excellent analytical, organizational, and problem-solving skills.

Strong communication skills, both written and verbal, with the ability to collaborate across teams and departments.

Knowledge of incident reporting, quality assurance, and program evaluation techniques.

Ability to manage multiple tasks and prioritize effectively.

Proficiency in data tracking, reporting, and documentation tools.

Ability to work independently and as part of a team to drive program success.

Ability to work flexible hours, including evenings, weekends, and on-call as needed.

Strong organizational and time-management skills.

Knowledge of program integrity, compliance, and incident reporting requirements.

Excellent written, verbal, interpersonal, communication, and presentation skills.

Ability to work effectively in a fast-paced, deadline driven environment

Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Have Questions? Email us at or call for more information.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

All employment offers of employment are contingent upon a successful completion of a background check, drug screen, physical and PPD and an acceptable driving record.

Full-time