Field Technician I

Job Description

POSITION SUMMARY:

This position is responsible for performing on-site repairs, maintenance, installations, conversions and removals of Ainsworth products and associated equipment in casinos within the Americas territory.

Reports To: Field Service Manager

MAIN RESPONSIBILITIES:

Provide telephone and/or on-site support to customers as needed.

Performs all on-site service functions (installations, conversions, removals, service calls, etc.) on Ainsworth games and associated equipment within assigned territory.

Reviews work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation or repair assignment.

Performs preventative maintenance, installations, and upgrades on Ainsworth Class III products.

Demonstrates excellent technical and troubleshooting skills to consistently achieve resolution and satisfaction.

Follow documentation, policies and procedures and perform tasks with minimal supervision.

Completes and submits timely and accurate service tickets to facilitate issue tracking and invoicing.

Maintains a positive image of Ainsworth within the industry by providing exceptional service to both internal and external customers.

Escalates issues that cannot be directly resolved to service management for prompt resolution.

Ensures all tools and equipment used are kept in proper, safe, and working condition.

Maintains current knowledge of all Ainsworth game platforms.

JOB REQUIREMENTS:

High School Diploma or equivalent required.

1 or more years of electronics, repair, field, or related industry experience.

REQUIRED SKILLS & KNOWLEDGE:

Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required.

Must be able to lift and carry up to 50 lbs. on a regular basis for short distances.

Knowledge of tools and experience using the tools is required.

Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.

Ability to follow policies, procedures, and safety guidelines.

Basic knowledge of PC operation, and security risks relating to PC operation.

Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).

Must be able to adapt to various jurisdictions and interface with gaming and/or compliance agents.

Full-time