Customer Service Representative (Bodija) ONSITE

Answering Customer Inquiries: Responding to questions about products, services, or company policies in a clear and helpful manner.

Resolving Complaints: Addressing and solving customer issues promptly to ensure satisfaction.

Providing Product or Service Information: Explaining features, benefits, and usage of products or services to customers.

Processing Orders and Transactions: Handling customer orders, returns, exchanges, and payments efficiently.

Maintaining Customer Records: Keeping accurate records of customer interactions, feedback, and resolutions.

Handling Difficult Situations: Managing angry or upset customers with professionalism and empathy.

Upselling and Cross-Selling: Recommending additional products or services that meet customer needs.

Following Up with Customers: Ensuring issues are fully resolved and customers are satisfied after their initial interaction.

Adhering to Policies and Procedures: Following company guidelines to maintain consistency and compliance in service delivery.

Providing Feedback to the Team: Sharing customer insights and feedback to help improve products, services, and processes.

Improving Customer Satisfaction: Going the extra mile to exceed expectations and build strong relationships with customers.