Founding Customer Success Specialist

KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the worlds leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements across the United States. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity!

**This is a full time permanent role**

**Great salary plus equity**

**Our client is an AI dispatching software for the $700B home services space**

The Role:

Our startup client is looking to hire a talented Customer Success Specialist to respond to client questions and issues across all channels calls, texts, and tickets. Youll help dispatchers, general managers, and technicians understand how to get the most out of our product.

Your job is not just to answer questions its to diagnose issues, identify patterns, close feedback loops with the product team, and help our customers feel heard and understood . Youll become a product expert and the most trusted point of contact for our clients.

Key Job Duties:

Troubleshooting user issues, escalating product bugs, and closing the loop with engineers and product leads.

Responding to inbound support questions across email, phone, and SMS you are the first line of defense for all product-related questions.

Writing internal and external documentation, help center guides, macros, and FAQ templates.

Monitoring client usage dashboards to proactively identify at-risk accounts or product confusion.

Helping define the workflows, tools, and rituals for the Customer Support function as the team scales.

Growth opportunities:

As our first support hire, youll set the bar for future teammates. You'll have the opportunity to:

Scale with the team : Manage and train future support reps as we grow to 30+ employees.

Specialize in product knowledge : Become the go-to resource for product training, documentation, and onboarding.

Grow laterally : If desired, transition into Customer Success, Product Ops, or Implementation.

We also offer universal raises tied to company ARR milestones.

Qualifications:

0 - 3 years of experience in a high-performance support or operations role (startup, consulting, customer support at SaaS, etc.)

Prior experience at a high-velocity startup, operational support team, or customer-facing role (e.g., Consulting, client services, support ops, or GTM roles at Series A/B tech companies)

Can independently manage support queues, write help docs, flag product issues, and own full resolution cycles

Excellent written and verbal communication can break down complex tools for non-technical users

Has low context switching costs when dealing with 5+ action items in a given day

Extremely organized, reliable, and calm under pressure

Has ability to move with speed and diligence

Company Benefits:

Medical/Dental/Vision/Prescription

Generous Vacation Policy

401k with Roth option & 8% Company Match

Profit Sharing

Annual Bonus Potential

9 Paid Holidays (8 Static and 1 Floating)

Tuition Reimbursement Program

Employee Assistance Program

Company Paid Life Insurance

Short- & Long-Term Disability

Annual Merit Raises

Opportunities for Internal Mobility

Professional Development Opportunities

Earn More with our Employee Referral Program

Company Discounts on products, goods, services, electronics, automotive, travel & more!

Opportunities for Community Engagement

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