VoIP Technical Support

Job Description

Votacall an award winning Managed VoIP Provider, is actively seeking great communicators who are passionate about Customer Experience to join our Technical Support Team as an Entry Level Customer Service/Help Desk Representative.

We have a terrific team that delivers an unrivaled Customer Experience to our VoIP Clients, look us up and you will see that we take Technical and Customer Experience seriously. We want the best talent to continue to promote our position as the leader in Cloud Customer Experience.

Position Overview:

As a member of our Technical Team, you will be expected to address and resolve Tier 1 service requests from Votacall Cloud Customers via our ticketing system, handle incoming calls on our help line, and escalate tickets to the appropriate department based on issue complexity.

Daily Activities & Responsibilities:

The successful applicant will be responsible for the following, but not limited to:

Work directly with customers via the phone, email, and case management system to troubleshoot and resolve Tier 1 customer reported issues

Troubleshoot and resolve customer issues pertaining to network and IP telephony

Respond proactively and appropriately to client monitoring alarms

Work with carriers to open trouble tickets

Take ownership of overall resolution while being able to recognize high priority situations and take appropriate escalation action that results in customer satisfaction

Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers

Document and escalate more complex issues to higher level technical teams internally and externally

Proactively suggest and implement process improvements

Acquire and maintain current knowledge of Votacall solutions

Remotely Support VoIP installations and implementations

Experience & Desired Skills:

Exceptional Phone Skills

Exceptional Communication Skills

High Energy

Positive attitude

Solid Written Communication Skills

Accountability

Ability to work with others

Thrive in a Team Environment

Good under pressure

Multitasking

Customer Service/Support

The ability to Think Different

Votacall will offer to the ideal Candidate:

Competitive Base Salary: $50,000 - $55,000 Range is based on incoming skillset and experience

Comprehensive Benefits Package

Health Dental Vision

401K with Company Match

Paid Holidays, Paid Time (traditionally sick and vacation)

Training

Career Path

The Best Work Environment you will ever Experience

Company Description

Votacall is a Customer Experience brand that happens to sell cloud phone systems but we do it differently. We aim to WOW our clients and our secret sauce is our people. Our team is dedicated to delivering an unrivaled customer experience and that's what makes us different from the competition.

Votacall's goal is to delight customers with terrific communications tools and an unmatched customer experience. If we accomplish our goal, success, growth and longevity are inevitable. It's all about the Customer!

Full-time