Systems Engineer

Job Description

This position is to provide Onsite Technical Support in San Francisco, CA. We’re looking for a mid-level Systems Engineer who is technically strong, eager to learn, and excited to grow within a fast-paced, client-facing environment. If you have a solid IT foundation, enjoy solving problems, and want to deepen your knowledge in infrastructure, systems, and project delivery — we’d love to hear from you.

Job Responsibilities and Duties

Deliver excellent customer service and technical support both onsite and remotely.

Troubleshoot and manage Windows Server environments, Active Directory, and core networking components.

Support cloud services like Microsoft 365, Exchange Online, Azure AD (Entra ID), and email security tools like Mimecast or Proofpoint.

Configure and maintain systems and devices: firewalls, switches, access points, virtual machines (VMware), storage devices, and backup solutions.

Work with financial and business applications like QuickBooks, Sage, or Microsoft Dynamics GP.

Assist in managing and updating internal SharePoint sites and permissions.

Contribute to projects — system upgrades, migrations, rollouts

Create and maintain documentation for technical processes, configurations, and best practices.

Communicate clearly with teammates and clients to provide updates, share findings, and collaborate on troubleshooting.

Stay proactive by identifying recurring issues, proposing improvements, and helping shape support processes.

Qualifications

4+ years of IT experience, ideally in a client-facing or MSP environment.

Hands-on experience with:

Windows Server, Active Directory, DNS, DHCP, Group Policy

Microsoft 365 / Exchange Online / Azure AD

Networking basics: routers, switches, firewalls, VPNs

Solid diagnostic and problem-solving skills

Excellent written and verbal communication

A team player who’s proactive, detail-oriented, and thrives in a fast-moving environment

A valid driver's license and access to reliable transportation for local client visits

You’re probably right for the role is you have:

Experience supporting financial or professional services industries

Familiarity with VMware, Citrix, or NAS/SAN storage

Experience with ConnectWise or other PSA/RMM platforms

Prior work in a Managed Services Provider (MSP) environment

Full-time