Program manager

Role . - Program Manager

Location: Columbus, Ohio (Onsite)

Occasional travel to customer locations may be necessary. No reimbursement

Client /Office of Information Technology/Enterprise Shared Solutions is seeking an experienced resource to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the e License service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management. Duties include, but are not limited to:

Project Management and Reporting

· Plan, organize, prioritize, and manage multiple work efforts

· Develop project plans and schedules

· Identify key milestones and deliverables

· Develop and update project artifacts

Operations Management

· Triage, prioritize, and assign incoming incident/requests

· Manage incident/request backlog

· Develop Key Performance Indicators

· Review Managed Service Provider status reports

· Monitor and track SLA metrics and performance

Release Management

· Work with Managed Service Provider to scope and schedule enhancements for release

· Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders

· Track high-visibility and legislatively mandated activities/enhancements

Customer Relationship Management

· Build and maintain relationships with key stakeholders and customer representatives.

· Communicate with users and customers as necessary.

· Coordinate and present proposals to customers as necessary.

· Present to technical and non-technical audiences to influence and drive outcomes.

· Identify and drive OCM needs