Technical and In-Office Support Specialist

Job Description

About Allevio: Allevio Care is a rapidly growing healthcare platform focused on supporting podiatry practices by managing all non-clinical operations - so providers can focus on patient care. As we scale through acquisitions, we are committed to building high-performing, tech-enabled clinics through smart integration, operational support, and a people-first approach.

Job Summary: We are seeking a reliable, tech-savvy, and highly organized Technical and In-Office Support Specialist to support day-to-day technology operations at Allevio’s headquarters in Murray, UT. This individual will report to the Data Management Manager and work closely with Allevio’s remote Tech Lead and broader IT team. In this role, you will serve as the primary on-site resource for AdvancedMD (AMD) support, maintain and manage technical inventory, assist new hires with in-office setups, and occasionally visit local clinics to provide hands-on support.

This role is in-person and may require occasional local travel to provider clinics

Key Responsibilities:

AdvancedMD Support & Tech Liaison

Act as the first line of support for AMD-related technical questions and issues from providers and staff

Troubleshoot login/access problems, workflow navigation, and basic system errors

Escalate complex or system-wide issues to Allevio’s remote Tech team and monitor resolution

Track common issues and build internal documentation and FAQs to improve user experience

Tech Equipment Oversight & Onboarding Support

Maintain and manage HQ tech inventory (laptops, routers, monitors, accessories, etc.)

Partner with the remote IT team to coordinate shipping, receiving, and device lifecycle tracking

Support new hire desk setups and help employees get oriented with hardware and accessories

Serve as the on-site extension of our remote IT team for any physical tech troubleshooting

Provider & Clinic Support

Visit local clinics on an as-needed basis to provide equipment support or resolve in-person issues

Act as a friendly, solution-oriented point of contact for clinical and administrative teams

Communicate clearly and empathetically - especially with time-constrained staff and providers

Qualifications:

Strong troubleshooting and technical problem-solving skills

Excellent written and verbal communication; able to support non-technical users with clarity

Prior experience with EHR systems (e.g., AdvancedMD, Epic, Athena, etc.) preferred

Associate’s or Bachelor’s degree required—ideal fields include Health Information Technology, Information Systems, Computer Science, or Business Administration

Reliable transportation and comfort with occasional travel to local clinics

Why Join Allevio?

This is a high-impact role at the intersection of technology, clinical operations, and user support. You’ll help providers and staff feel confident navigating their systems while ensuring our headquarters and clinics run smoothly. If you're proactive, approachable, and excited to support a growing healthcare team—this role is for you.

Full-time

Hybrid remote