Customer Service Representative

Job Description

Metzgers is looking for a customer service representative to join our team in our Toledo, OH office. This person will drive customer satisfaction by fielding inquiries, addressing order status and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Answer incoming calls and emails to address customer questions, requests and issues.

Advise customers on how to successfully leverage the product/service based on their unique needs.

Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic

Record customers interactions in internal system for cross-functional awareness and relationship development

Generate job tickets for production and fulfillment of customers' orders

Serve as first point of contact for technical support inquiries

Perform other duties as assigned

Requirements:

Two year degree/ diploma in general business or equivalent or combination of education and experience

1-2 years proven experience in supporting client success

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above and beyond service

Excellent time-management and prioritization skills

Familiarity with CRM system

About Metzgers:

Since Metzgers opened in 1976, we've been fueled by a continuous cycle of learning and innovation. Over the years, Metzgers has added new equipment, technologies, and services - and greatly increased our square footage - to meet every one of our customers' needs. Though we've grown exponentially over the last 45+ years, Metzgers is still very much a family company. Today, we're proud to be a third generation-led business.

Metzgers benefits include Medical/Dental/Vision/Life Insurance, Wellness Program, Paid Time Off, 401k + matching.

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Full-time