Patient Services Representative

Job Description

The Patient Services Representative assists the health care team in a professional manner in the health clinic setting. Responsibilities include assisting in opening and closing clinic, dispersing messages, greeting, registering and scheduling patients, answering phones, and working with all health clinic personnel to ensure an efficient and safe environment of care.

Knowledge, Skills and Abilities

Required

Knowledge of medical terminology and appropriate abbreviations

Ability to read and comprehend short correspondence, and memos

Ability to document, with clarity, all information relevant to a patient’s needs

Ability to effectively present information in small group situations to patients, Clinic staff, and the general public.

Ability to work cooperatively with community agency personnel to coordinate services for patients

Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers

Ability to prioritize and allocate resources

Preferred

Spanish speaking and writing skills

Credentials and Experience

Preferred

One (1) year of practice experience in a clinic office setting.

Required

High School Diploma or GED

Special Requirements

The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required. Ability to handle significant stress.

Full-time