Desktop Support Technician

Desktop/Helpdesk/Support Field Service Technician Poughkeepsie, NY 6–12-months contract to hire RESPONSIBILITIES: • Respond to service calls in a timely manner, diagnosing and resolving hardware, software and audio and visual (AV) issues.

• Provide training and support to staff and contractors.

• Install, configure, and maintain computer systems, networks, peripherals and AV systems.

• Provide technical support and training to end-users.

• Resolve complex and escalated technical problems related to network connectivity, software applications, and hardware components.

• Use advanced tools, techniques and applications to remediate issues.

• Maintain detailed records of service calls, troubleshooting steps, and equipment configurations in the service ticketing system.

• Prepare technical reports and documentation as required.

• Provide excellent customer service by ensuring timely and efficient resolution of support requests.

• Work with vendors to install technology and resolve and escalate technical problems on vendor systems and hardware.

• Set up and operate audio and video equipment for events, meetings, and presentations.

MTR Rooms • Off-site AV support for the Executive Team • Mobile support • M365 support • Drive to branches • Service Now knowledge preferred if possible as we are moving to that technology • VDI knowledge preferred if possible as we are moving to that technology