Claims Adjuster Apprentice

As a claims adjuster apprentice, you'll be trained to assist clients in getting back on the road following an accident. This will be a phone-based role, allowing you to build connections with customers from the comfort of your workspace. In a dynamic environment, you will efficiently manage a full caseload of claims while overseeing the claims process from initiation to resolution. You'll receive support from a collaborative team and ongoing coaching from experienced leaders. We will provide thorough training on property damage and insurance contracts, enabling you to adjust claims with confidence and independence.

This is a hybrid position, meaning you will work in the office two days per week as determined by local leadership, while choosing to work remotely or in the office for the remaining three days for the first 12 months. After this period, your in-office schedule for important meetings, training, and collaboration will adjust based on business requirements. In this work environment, you'll have the guidance of your leaders and seasoned colleagues to help you cultivate relationships and gain valuable insights critical to your development. Should you prefer an office setting, you are welcome to work in the office as often as desired.

Duties & responsibilities (after training)

Assess coverage

Determine liability (identity of responsible party for damages)

Conduct interviews with customers, claimants, and witnesses

Collaborate with appraisers/estimators to oversee vehicle repairs

Negotiate with customers and other insurance providers to resolve claims

Must-have qualifications

Three years of applicable work experience OR

A bachelor's degree OR

Two years of work experience coupled with an associate degree

Schedule: Monday - Friday, 8:30am to 5:30pm during training; 8am to 5pm or 9am to 6pm post-training.

Location: 4041 Jefferson Plaza NE, Ste 250 Albuquerque, NM 87109

Compensation:

Upon completion of training (including passing necessary testing), your salary will range from $52,500 to $56,000 per year. During training, compensation will be provided at an hourly rate based on your annual salary.

Annual bonus potential through Gainshare, up to 16% of eligible earnings based on company performance.

Benefits:

401(k) plan with a dollar-for-dollar company match up to 6%

Medical, dental, and vision coverage, featuring free preventative care

Wellness and mental health initiatives

Flexible spending accounts for healthcare, health savings accounts, and life insurance

Paid time off, including volunteer opportunities

Sick leave (paid & unpaid) and short & long-term disability options

Parental, family, military leave, and paid military leave

A diverse and inclusive workplace culture supported by Employee Resource Groups

Opportunities for career growth and educational assistance

Progressive has been recognized by Energage as a 2025 Top Workplace for its commitment to innovation, values, work-life balance, compensation & benefits, and leadership.

Equal Opportunity Employer.

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