Help Desk Technician

Job Description

THE HELP DESK TECHNICIAN IS RESPONSIBLE FOR PROVIDING IT SUPPORT TO ALL. THE PRIMARY MISSION IS TO ENSURE

END-USERS COMPUTERS, TELEPHONES, & TECHNOLOGY NEEDS ARE AVAILABLE AND WORKING. THIS INCLUDES BUT IS

NOT LIMITED TO WORKSTATION SETUP AND INITIAL TROUBLESHOOTING, PRINTER SETUP, PHONE SETUP, EMPLOYEE

BADGE CREATION, PACKING & SHIPPING, AND MOVES. RESPONSIBLE FOR RECEIVING GUIDANCE FROM OTHER TEAM

MEMBERS TO EFFICIENTLY SUPPORT THE END-USERS.

ROLE AND RESPONSIBILITIES

• Maintain exceptional customer service to all end users and internal staff.

• Respond to service requests and incident reports in a timely basis.

• Monitor the infrastructure for problems and outages and proactively resolve those issues identified.

• Participate in projects with high operational, tactical, technical or business impact.

• Work directly with Head of IT to maintain full technological operations for the firm and all its clients.

• Fix issues arising from software and hardware, Internet or power.

• Ability to answer and document moderate support call / e-mail volume; including, but not limited to

troubleshooting laptops, terminals, desktops, printers, FAX machines, copiers, and phone systems.

SCHEDULE

• 9 HOUR SHIFT

• MONDAY TO SUNDAY (2 DAYS OFF WITHIN THE WEEK)

• THIS POSITION WILL BE ON-CALL FOR EMERGENCIES

• SHIFT FLEXIBILITY

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Associates degree in Information Technology

Salary: $70,000/annually

Full-time