Collections

Job Description

Collections Specialist

LHH is assisting with a search for a Collections Specialist for a client in Overland Park, KS. In this role you would work on-site and be responsible for you will work directly with consumers to resolve outstanding account balances, provide exceptional service, and help consumers achieve financial stability. The ideal candidate will have at least 2 years business to business collections experience. This position pays $45-50k annually with additional bonus opportunities. Read below for additional details!

Key Responsibilities:

Provide exceptional customer service.

Guide and motivate customers through the collections process.

Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) and establish payment solutions for debt collection and account resolution.

Meet key performance indicators as outlined by management.

Meet expected quality and compliance standards.

Qualifications:

High school diploma or GED required.

Professional communication and interpersonal skills.

At least 2 years of collections experience, ideally business to business

Attention to detail and critical thinking.

Skilled in problem-solving, negotiating, and resolving conflicts.

Commitment to providing best-in-class customer service.

Prioritize multiple tasks to ensure successful completion of each debt collection attempt.

Ability to work in a fast-paced and changing environment.

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Pay Details: $45,000.00 to $50,000.00 per year

Search managed by: Ashley Eaddy

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Full-time