BI Production Support Specialist

Job Description

Duties/Responsibilities

Proactively monitor application health

Respond to tickets from ticketing system and other stakeholders

Monitor defect management queue and drive resolution

Provide status update in daily stand up calls

Publishing of a weekly, monthly application health status

Support administration of user privileges, user creation and role management

Performing root cause analysis of production issues and publish to stakeholders

Guide external resources on prioritizing tasks to support project

Implement, publish, and updating production support documentation and processes

Post-Production support (Production launch support as required)

Work on minor bug fixes or enhancements as required

Perform audit reviews with deployment team and plants to ensure system quality

Qualifications

Bachelors or other degree in Information Technology

Automotive industry experience preferred

Excellent problem-solving skills and analytical skills

2+ Year(s) of relational database/SQL experience.

Knowledge of Service Oriented Architecture (SOA).

Ability to work effectively in a team environment

Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization

Strong interpersonal skills with the ability to work independently and within a team environment

Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required

Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel

Presentation skills

Fluent in English.

Full-time