Core Systems Support Administrator (Term )

Job Description

*This is a 12-month Term Position*

This role is responsible for monitoring the credit union’s Symitar host systems and peripheral equipment for the purpose of uninterrupted core data processing, and batch program jobs. This includes performing Core Systems daily operational tasks such as scheduling and executing batch jobs, downloading and transmission of daily data files to external vendors and internal customers. Provides Symitar host and on-call support.

DIMENSIONS

Provides hardware/software support for:

400 + Internal User Desktops

26 Branches

25 Corporate Departments

Symitar host systems (1 Production and 1 Dev) – Hosted at JHA EASE

Third Party connections to Card Processing, Mobile, Online and Audio Banking systems

Job File Scheduling server/software

2 Data Centers

Supervisory responsibilities

This position reports to the Sr Manager, Core Systems Support. No one reports to this position.

NATURE & SCOPE

Perform Symitar system daily processing and operational support needs for all areas of the credit union which includes but is not limited to daily, month-end, quarter-end, and year-end processing. Ensure all daily jobs are completed according to the established procedure(s).

Maintains the integrity of the security privileges given to all users, which includes assignment of Symitar user logon credentials.

Maintains reference documentation and procedures for daily, monthly and yearly operations.

Ensures proper cyber security practices in dealing with all areas of Information Technology.

Assist with and be knowledgeable of the execution of the disaster recovery and business continuity plan.

Create and manage work orders in a helpdesk system. Utilizes helpdesk software to document problems and record solutions.

Interfaces with vendors to provide service on third party communications and related Symitar hardware/software.

Performs basic diagnostic testing and resolves or escalates problems as defined in the operating procedures.

Required to work various shifts, holidays, weekends as warranted.

Monitors and assess issues with third party communications to Phone, Mobile and Online banking.

Performs other duties as assigned.

Education, skills, & abilities

The Eight Superpowers

Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.

Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.

Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.

Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.

Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.

Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.

Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.

Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, and Abilities

Information Technology degree or program coursework is desired along with a minimum of 2 years’ experience in IT, personal computers, system networks, with knowledge of various other types of software and office equipment.

Excellent communication/interpersonal skills, and an ability to provide excellent quality service to "internal/external" customers.

Ability to communicate ideas and problem resolution steps to technical and non-technical audiences.

Excellent analytical, problem-solving and technical skills.

Basic knowledge of networking, operating systems and pc functionality.

Experience with core software systems, including Symitar/Episys.

Working technical knowledge of Windows 10 operating systems, and file transfer software.

Ability to effectively prioritize, multitask and execute tasks in a high-pressure environment.

Logical and efficient.

Keen attention to detail.

Experience working in a team-oriented, collaborative environment.

Ability to appear for work on time, follow directions from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism.

MAJOR ACCOUNTABILITIES

Performs daily, monthly and yearly operational tasks as listed consistently and accurately.

Monitors and maintains data connections to third party vendors.

Maintains batch jobs including Close Day, Month and Year end processing.

Ensures correctness of system posting, file generation, department and branch reporting and report distribution.

Analyzes, recommends and implements modifications to maintain and increase system stability and productivity.

Analyzes user issues, identifies, researches, and resolves technical problems. Responds to requests for technical support. Documents, tracks, and monitors the reported problems to ensure a timely resolution.

PHYSICAL REQUIREMENTS

Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting; ability to operate and utilize a personal computer and peripherals. Ability to lift and carry weight up to 60 lbs.

ENVIRONMENTAL CONDITIONS

Work is primarily performed within a cubicle office setting. Subject to conversational noise found in an office environment. Subject to server noise found in a data center environment.

Salary Range (Hourly)

$30.6904 - $38.3630

Full-time