End User Support Technician- (Desktop and laptop )

Position: End User Support Technician (Desktop and laptop hardware troubleshooting ) Location: Tustin, California- Onsite Duration: 12 +months contract with possible extension Roles and Responsibilities are mentioned below 3.1.1 Services Included 3.1.2 Hardware Support Desktop and laptop hardware troubleshooting and repair Diagnosis and resolution of hardware-related issues Component replacement and system optimization Preventive maintenance activities 3.1.3 Software Support Software installation, updates, and configuration Operating system troubleshooting and maintenance Application installation and support 3.1.4 Mobile Device Management iPhone device support and troubleshooting Android device support and troubleshooting Mobile application installation and configuration Basic mobile device security management 3.1.5 Communication Systems Support VoIP Phone Support (Basic End User Support) Phone system troubleshooting and configuration User training on phone system features 3.1.6 Audio Visual Equipment Support AV Equipment Support (Basic End User Support) Conference room technology troubleshooting Projector, display, and audio system support 3.1.7 Network and Connectivity Network connectivity issues resolution Basic network troubleshooting Wi-Fi connectivity support Internet access problem resolution 3.1.8 User Account Management Password resets and account management User account creation and modification Access control and permissions management Active Directory basic administration 3.1.9 Application and Email Support Email system support and troubleshooting Business application support User training on software applications Integration and compatibility issue resolution 3.1.10 Security and Training Basic security awareness training Implementation of security best practices User education on cybersecurity threats Incident response support 3.1.11 Physical Requirements Ability to move equipment between storage locations Physical capability to lift up to 30 pounds Equipment setup and relocation services 3.1.12 On-Site Support On-site technical support as required Face-to-face troubleshooting and assistance Physical equipment inspection and repair Minimum Requirements Minimum 2 years experience in IT end user support Experience supporting municipal agencies and public safety services (police) Experience with Microsoft Windows environments Mobile device management experience VoIP system experience Valid business license and insurance coverage Preferred Qualifications Microsoft Certified Professional (MCP) or equivalent CompTIA A+ Experience with JITBIT Help Desk or similar ticketing systems Local presence and support capabilities References from similar engagements Staffing Requirements Dedicated technician assigned to this contract Backup coverage for absences and vacations Appropriate background checks and security clearances Professional appearance and communication skills