Front Desk Receptionist

Job Description

Job Title: Hotel Front Desk ReceptionistLocation: Benny's Colville Inn, Colville, WashingtonJob Type: Full-Time / Part-Time / Shift WorkReports To: Front Office ManagerJob Summary:We are seeking a friendly, professional, and customer-focused Hotel Front Desk Receptionist to join our team. As the first point of contact for guests, you will play a key role in creating a welcoming experience. You will be responsible for handling guest check-ins and check-outs, reservations, and providing information and assistance throughout their stay.Key Responsibilities:

Greet guests upon arrival with a warm and welcoming attitude.

Check guests in and out efficiently, verifying reservations and issuing room keys.

Process payments, issue receipts, and maintain accurate billing records.

Answer incoming calls, respond to emails, and handle guest inquiries or requests.

Provide information about hotel services, amenities, local attractions, and directions.

Coordinate with housekeeping and maintenance to ensure room readiness and respond to guest needs.

Address guest complaints or concerns promptly and professionally, escalating when necessary.

Maintain the front desk area, ensuring it is tidy, professional, and presentable at all times.

Follow hotel security procedures and safeguard guest confidentiality.

Perform daily shift reports and administrative tasks as required.Qualifications:

High school diploma or equivalent; associate's degree in hospitality or related field is a plus.

Proven experience in customer service; previous hotel front desk or receptionist experience preferred.

Proficiency with front desk systems and office software (e.g., MS Office, hotel booking software like Opera, Cloudbeds, or PMS systems).

Excellent communication and interpersonal skills.

Ability to multitask and stay organized in a fast-paced environment.

Flexible availability, including evenings, weekends, and holidays.

Professional appearance and demeanor.Work Conditions:

Standing for extended periods

Interacting with guests from diverse backgrounds

Working shifts including nights, weekends, and holidaysBenefits (if applicable):

Competitive pay

Paid time off

Employee discounts

Opportunities for advancement

Part-time