Sr. Digital Technology Project Manager

Job Description

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. AT NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Position Description

Responsible for leading and executing strategic initiatives focused on enhancing member experiences through technology. This role will oversee key projects, including a digital banking migration, phone system upgrade, chat platform enhancements, and the integration of AI and automation and the integration of modern payment technologies. The Digital Technology Project Manager is a results-driven project leader with a deep understanding of digital banking, fintech solutions, and emerging technologies in financial services. This role requires a strategic thinker with a strong project management background, a deep understanding of fintech and payments technology, and experience in managing credit union operations. This critical role will drive innovation while ensuring a smooth transition for both members and employees.

Position Requirements

Bachelor’s degree in business, Information Technology, Project Management, or a related field. 5+ years of experience managing large-scale technology, digital banking, payments systems, or fintech projects in a credit union or financial institution. Experience leading digital banking platform migrations, payments technology integrations, AI/chatbot implementations, or phone system upgrades is highly preferred. Project management certification (PMP, Agile, or equivalent) is a plus. Deep understanding of digital banking platforms, payments technologies (EMV, contactless, mobile wallets, P2P), fintech solutions, automation tools, and AI-driven services. Strong leadership, problem-solving, and stakeholder management skills. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong communication skills to engage both technical and non-technical stakeholders

Position Responsibilities

• Develop and execute and maintain project plans, timelines, budgets, and risk assessments for all digital technology initiatives.

• Act as the primary liaison between IT, operations, compliance, marketing, member service teams, and payments vendors to ensure alignment on all digital initiatives.

• Provide regular project updates and ongoing support of KPI reports, and risk assessments to executive leadership and the board.

• Oversee the end-to-end digital banking migration, ensuring a seamless transition with minimal disruption to members.

• Work closely with vendors, IT, and member service teams to integrate and optimize new digital banking features.

• Manage the phone system modernization project, ensuring improved call handling, self-service options, and integration with digital channels.

• Implement AI-driven chat solutions to enhance self-service capabilities and improve member interactions.

• Lead various automation projects to streamline internal processes, reduce manual tasks, and improve efficiency across departments.

• Analyze member engagement data to identify opportunities for predictive analytics and personalized banking experiences.

• Oversee the integration of modern payments technologies, including digital wallets, and digital card management services into the credit union’s offerings.

• Collaborate with payment providers and fintech vendors to ensure seamless, secure, and efficient payment solutions for members.

• Drive initiatives related to EMV, tokenization, and mobile payment solutions to enhance member payment experiences.

• Explore new payment technologies, such as blockchain or instant payments, to remain competitive in the financial services space.

• Lead internal training and adoption strategies to ensure employees are well-equipped to use new digital tools and payments technologies effectively.

• Create communication channels for members, and develop educational materials and support resources to improve adoption.

• Identify and resolve potential member pain points related to system changes, ensuring a smooth transition.

• Ensure all digital transformation projects, particularly payments solutions, adhere to regulatory requirements, cybersecurity standards, and data privacy laws (NCUA, FFIEC, GDPR, PCI-DSS, etc.).

• Stay ahead of emerging fintech trends, digital banking innovations, payments technologies, and AI advancements to drive continuous improvement.

• Gather feedback from members and staff to identify opportunities for improvement.

• Collaborate with internal teams to implement process enhancements that improve member satisfaction.

• Serve as a liaison between departments such as operations, marketing, IT, and frontline staff.

• Facilitate communication and alignment between teams to ensure seamless project execution.

• Monitor key performance indicators (KPIs) related to member experience projects.

• Prepare reports and presentations summarizing project outcomes and insights.

• Conduct research on industry trends and best practices to support decision-making.

• Consistently demonstrate and promote a positive attitude toward CU members, staff and internal members.

• Work with cross functional teams to improve member retention, member engagement and overall member experience.

• Drive innovative and creative solutions to increase member engagement.

• Think critically to solve member pain points in the member journey.

• Resolve member complaints and answer escalated Member calls as needed.

• Provide support in various areas as needed.

• Other duties and projects as assigned.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Sr. Digital Technology Project Manager- $107,281 to $160,921 annually

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Monday through Friday 7 am to 4 pm PST

Full-time