Project Technical Support Specialist (Vital Records Database)

Job Description

Seeking a Project Technical Support Specialist who will be responsible for acquiring knowledge of the new vital records database management system as well as:

Answer incoming calls, online and email requests for assistance with the vital records database management system.

Provide additional training support to hospitals, funeral homes, Coroners offices, hospitals, hospices and nursing homes on how to use the vital records database management system.

Provide technical support to the Vital Records staff related to the vital records system, data modernization and interoperability projects.

Support development and maintenance of enhanced Vital Records business processes and data transfer to state and federal partners

Requirements

Skill

Required/Preferred

Required Years of Experience

Candidate Experience

Experience working with or for government entities on data and/or IT related projects

Required

5+

Experience working with vital records

Required

5+

Capacity to assist external and internal stakeholders to learn and use the new vital records data management system

Required

5+

Ability to effectively communicate with coworkers involved in the collection, management and development of agency data resources in order to advance the agency's data modernization goals

Required

5+

Experience with Windows 10

Required

5+

Experience with Electronic Health Record System

Required

5+

Experience with DevOps

Required

3+

Experience with Crystal Reports

Required

5+

Experience with SQL

Required

3+

Experience with FHIR

Required

3+

Benefits

Benefit Package includes:

Paid Sick Time

Insurance for Medical, Dental, Vision and Life Available

401(k) including Employer Match

HSA, Short-term & Long-term Disability Available

We are an EEO/Veterans/Disabled employer

Full-time