Customer Experience Associate

Job Description

Customer Experience Associate

Are you personable, motivated, and excited to grow with a fast-expanding team? We’re looking for Customer Experience Associates to join us in Fairfax, VA as we continue to grow rapidly. This is a great opportunity for individuals who love engaging with people and want to kick-start a career in customer service, retail, or brand representation.

About the Role:

As a Customer Experience Associate, you’ll be the first point of contact for customers in a retail setting. Your role is to create a positive, welcoming experience while representing both our company and our clients with professionalism and care. You’ll engage directly with customers, help them understand products and services, and ensure they leave satisfied.

Key Responsibilities:

Greet and assist customers in a retail environment

Present and promote client products/services confidently and clearly

Resolve customer inquiries and provide effective solutions

Report new customer acquisitions and daily results to the Director of Operations

Stay informed on evolving product knowledge and promotions

Represent both our company and our clients with integrity and professionalism

You’re a Great Fit If You:

Possess strong communication and relationship-building skills

Have a friendly, upbeat, and team-focused attitude

Are self-driven and take initiative

Can work independently as well as in a team setting

What We Offer:

Competitive hourly pay + performance bonuses (Paid weekly)

Flexible scheduling

Paid hands-on training – no prior experience required

Clear career growth and advancement opportunities

Optional travel opportunities

A positive, team-oriented work culture

Full-time