IT Deployment & Support Engineer

Job Description

Essential Duties & Responsibilities:

Monitor all aspects of pre-deployed systems utilizing Logic Monitor to address incoming alerts

Ability to own and resolve to completion issues that impacts ongoing builds and potential new hardware and software

Accurately estimate time required to complete task and responding to management with accurate and timely updates as you work through the solution

Continuously test corporate and new customer systems and networks with new security patches, firmware, etc.

Work closely with developers in test environments to ensure functional requirements are met and fully tested prior to deployment

Collaborate with engineers and technical support personnel to assist with product deployments

Contribute to technical and creative problem solutions and assist with the development and deployment of new solutions to increase productivity and reliability

Maintain SOC compliance and participate in remediation of systems issues pertaining to compliance vulnerabilities and attacks

Routinely troubleshoot failed hardware, and our layer 3 networks, in addition to working with vendors such as Fortigate, HPE, Aruba, Cisco, for warranty/support issues

Accurately keep track of incoming and outgoing IT equipment

Work with Product Management to keep ongoing build checklists up to date

Keep an open line of communication with IT Support to track issues during deployments, and develop solutions for future deployments

Constantly checking logs of ongoing builds to solve issues prior to deployment

Test gameplay and track system metrics

Keep track of ticketing system, Freshdesk, for support contracts, and incoming Deployment requests

Create Documentation: IP Sheets, Rack Layout, Switch Port Layouts, Network Diagrams, etc.

Relevant Skills:

Experience in creating a layer 3 network

Experience in creating a redundant server Windows Active Directory Infrastructure

Excellent teamwork capabilities

Excellent customer service capabilities

Experience with change management, ticket management and technical monitoring/remediation workflows

Must have a passion for documentation (how to, flowcharts, network diagrams, etc.)

Must be proactive and vitiate ways to improve performance and stability

Linux System and Docker system management experience is very helpful

Participate in 7 Day long 24/7 on call rotations (Phone provided upon request)

Knowledge of Gaming Operations, Hardware, Systems and basic electronics

Minimum Qualifications:

Strong written, oral, and documentation communication skills

Must have and maintain a current/valid driver’s license

Ability to work as a team in a hybrid environment (In-Office as needed, Teams, mobile phone, reliable home Internet connection)

Clean background check - Must be able to obtain and maintain a Gaming/Horse Racing License in multiple states

Demonstrate Knowledge of Linux & Microsoft Windows Operating Systems and Server Software - Installation and Maintenance – experience with networking and cabling are a plus

Highly organized and detail oriented

Ability to work independently or in groups and take the lead when required

Ability to multitask and prioritize as required

Flexibility to travel to support needs of the business

Able to perform regular physical activity such as walking, carrying, sitting, standing, and lifting

Full-time