Sales Representative

Job Description

Summary:

Sells and leases new and used vehicles at the dealership, gross profit, volume, and customer satisfaction

standards.

Essential Duties

Sells and delivers a minimum number of vehicles per month.

Writes complete sales orders and processes paperwork in accordance with dealership policies.

Utilizes dealership sales control and follow-up systems.

Attends product and sales training courses as requested by the sales manager.

Keeps up-to-date on new products and services within the industry.

Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Maintains a prospect development system.

Conducts business in an ethical and professional manner.

Satisfies the transportation needs of vehicle purchasers.

Approach, greet, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

Explains fully the product performance, application and benefits to prospects.

Describes all optional equipment available for customer purchase.

Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from the customer prior to test drive.

Exhibits a high level of commitment to customer satisfaction.

Knows and understands the federal, state, and local laws that govern retail automobile sales.

Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.

Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

Knows and understands equity and values, and is able to explain depreciation to the customer.

Ensures that the sales manager has an opportunity to meet each customer.

Turns 100 percent of closed deals to finance and insurance manager, along with properly

completed paperwork (insurance information, trade title etc.).

Prepares sold vehicles for customer delivery prior to customer arrival.

Delivers vehicles to customers, ensuring that the customer understands the vehicles operating

features, warranty and paperwork.

Introduces customers to service department personnel to emphasize to them the quality and

efficiency of service repairs and maintenance available in the dealerships service department.

Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure

that all customer expectations are met.

Reviews and analyzes actions at the end of each day, week, month and year to determine how

to better utilize time and plans more effectively.

Attends sales meetings.

Keeps required training up to date.

Maintains a professional appearance.

Maintains a tidy work area.

Ensures customer information is secure.

Other tasks as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to three months related

experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability

to write simple correspondence. Ability to effectively present information in one-on-one and

small group situations to customers, clients and other employees of the organization.

Mathematical/Computer Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,

common fractions and decimals. Basic computer, email and internet proficiency.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral

or diagram form. Ability to deal with problems involving several concrete variables in

standardized situations.

Physical Demands

Prolonged periods of sitting, standing or walking. Ability to lift up to 15 pounds. You will be

outside in warm, cold and inclement weather. Must use hands to handle, control, or feel

objects, tools or controls. Getting into driving vehicles including manual transmissions.

Requirements

Excellent customer service, sales, listening communication skills.

Maintain the highest ethical standards when dealing with customers and vendors.

Must be able to work Saturdays and stay late for deliveries that happen close to or around our posted closing time.

Must be detail oriented, patient and willing to work as a team member.

Must be able to maintain professional composure in a fast-paced environment and be able to multitask.

Must possess a valid driver’s license and be insurable based on Green Family Auto’s insurance carrier guidelines.

Must pass criminal background check and pre-employment drug test.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related Experience and/or training; or equivalent combination of education and experience

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Mathematical/Computer Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Basic computer, email and internet proficiency.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

Prolonged periods of sitting, standing or walking. Ability to lift up to 15 pounds. You will be outside in warm, cold and inclement weather. Must use hands to handle, control, or feel objects, tools or controls. Getting into driving vehicles including manual transmissions.

Requirements

Excellent customer service, sales, listening communication skills.

Maintain the highest ethical standards when dealing with customers and vendors.

Must be able to work Saturdays and stay late for deliveries that happen close to or around our posted closing time.

Must be detail oriented, patient and willing to work as a team member.

Must be able to maintain professional composure in a fast-paced environment and be able to multi-task.

Must possess a valid driver’s license and be insurable based on Green Family Auto’s insurance carrier guidelines.

Must pass criminal background check and pre-employment drug test.

Full-time