Director, Boost Program

Position Description

DEFINITION:

The Boost Program Director will lead a comprehensive academic support initiative modeled on CUNY’s nationally recognized Accelerated Study in Associate Programs (ASAP) and Accelerate, Complete, Engage (ACE). Boost is designed to improve retention, reduce time-to-degree, and support degree completion through proactive academic advising, career development, and financial assistance.

In addition to overseeing the launch and strategic implementation of the Boost program, the Director will manage all aspects of its operations—including staffing, data management, and student support delivery—while serving as a key liaison across college divisions. The Director will also work closely with and support the Sr. Director of Advising & Health Science Enrollment Center in the day-to-day operations of the advising center, as needed, contributing to broader student success efforts and ensuring alignment of services across the institution.

***This is a Time Limited, Temporary Full Time Grant Funded Position. Position ends July 2030 with potential to be extended***

SUPERVISION RECEIVED AND EXERCISED:

Receives general supervision from the Sr. Director, Advising & Health Science Enrollment Center

Exercise functional and technical supervision over Boost program advisors

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Program Leadership & Strategic Planning

Lead the planning, implementation, and daily operations of the Boost program.

Collaborate with college leadership, faculty, and staff to align Boost with campus-wide student success efforts.

Develop and implement local policies and procedures consistent with Boost program guidelines.

Represent the program on college committees and cultivate strategic partnerships to ensure program sustainability.Advising Center Operations & Support

Manage and maintain accurate advising resources, including a centralized resource library.

Oversee the student appointment check-in process, including use of the Q-Less queue management system.

Assist in staff scheduling to ensure consistent office coverage across both CFCC campuses and two centers.

Track and report advisement data to support internal planning and assessment.

Support students in complex or sensitive situations requiring additional attention or escalation.

Serve as the point of contact in the absence of the Senior Director of Advising and Health Science Enrollment.Staff Management & Development

Recruit, hire, train, and supervise Boost program staff.

Promote a collaborative and inclusive work environment focused on accountability and continuous improvement.

Provide regular performance feedback and support professional development opportunities.Data & Reporting

Participate in training opportunities offered to design CFCC’s data systems (receive guidance from BOOST program liaisons and collaborate with CFCC colleagues).

Managesystems to monitor student engagement, retention, and academic performance.

Analyze and share data with college leadership to guide program improvements.

Prepare institutional and external reports as required.Financial & Operational Oversight

Manage the program budget and oversee the distribution of financial supports such as tuition gap scholarships, textbook assistance, and other incentives.Enrollment & Outreach

Develop and execute recruitment and enrollment strategies to meet participation targets.

Coordinate with key college departments—including admissions, registrar, financial aid, and career services—to reduce barriers and streamline student onboarding and support.Other Important Functions:

Other duties as assigned.

Qualifications

QUALIFICATIONS:

Knowledge of:

Student information systems (e.g., Colleague) and CRM platforms (e.g., Element 451)

Inclusive leadership, team development, and staff mentorship

Student services functions, including advising, counseling, admissions, registration, and financial aid

Student support best practices related to engagement, retention, and success

Conflict resolution, crisis management, and disciplinary procedures

Higher education operations, cross-departmental collaboration, and community partnership development

Strategic planning, program implementation, and budget oversight

Institutional policies, accreditation standards, and state/federal regulations

Data analysis, program assessment, and continuous improvement

Effective communication, mediation, and problem-solving in complex situations

Modern office procedures, record keeping, and technology toolsAbility To:

Lead and manage teams effectively; foster inclusive, equitable work environments

Plan, manage, and assess programs and operations with minimal supervision

Interpret and apply institutional and departmental policies and procedures

Organize, prioritize, and coordinate multiple tasks and projects

Communicate clearly and concisely, both orally and in writing

Maintain confidentiality and exercise sound judgment in decision-making

Develop collaborative relationships with students, faculty, staff, and external stakeholders

Adapt to changing environments and respond effectively to student needs

Work independently and as part of a team across diverse settings

Demonstrate initiative, professionalism, and intellectual flexibility

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Qualifications

Bachelor’s degree in an appropriate discipline.

Progressive experience in academic advising, student support services, or related higher education roles.Preferred Qualifications

Master’s degree in Higher Education Administration, Educational Leadership, Educational Psychology, Counseling, and/or Social Work.

Demonstrated success in implementing student success or retention initiatives

Experience working with diverse student populations, including first-generation and transfer students

Proficiency with student information systems (e.g., Colleague), CRM platforms (e.g., Element 451), and advising technologies

Knowledge of financial aid processes, including FAFSA completion, SAP, and verification

Experience supporting students in online, hybrid, and blended learning environments

Community College experience preferred

Supplemental Information

Special Instructions to Applicants:

This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.