Intake Coordinator/Administrative Assistant

Job Description

Interview Dates/Times:

We will be holding in person interviews on Friday June 27, 2025 from 3pm-6pm and Monday June 30, 2025 from 3pm-6pm at our Raleigh Location:

4000 Wake Forest Road Suite 280

Raleigh NC 27609

Office Number is:, or for any questions.

Dress Code: Business Casual

Interviewers: Practice Manager, VP of Clinical Operations, CEO and Administrative Assistant.

Current Hours: 20-25 hours weekly to start may turn in to a full-time position, which will include benefits and PTO. This is a hybrid position, you will be asked to work at least 2-3 days a week in the office as needed.

Anew U Counseling Services is seeking an enthusiastic and detail-oriented Intake Coordinator to join our dynamic team. The ideal candidate will possess exceptional organizational skills, outstanding written and verbal communication abilities, and previous experience in a private practice setting.

Job Responsibilities:

Client Intake and Engagement: Manage the intake process for new clients, including scheduling initial appointments, collecting and organizing necessary paperwork and information, and ensuring a smooth transition into our counseling services. Communicate with clients in a professional, empathetic, and supportive manner to address their needs and concerns.

Therapist Support: Provide administrative support to our therapists by coordinating client appointments, maintaining schedules, and assisting with client inquiries. Collaborate with therapists to ensure a seamless intake and appointment management process, assisting in maintaining accurate and up-to-date client records.

Communication and Coordination: Facilitate clear and effective communication between clients and therapists, ensuring that all relevant information is accurately conveyed and documented. Coordinate with the administrative team to maintain efficient and organized workflows for client intake and scheduling.

Documentation and Record Management: Maintain comprehensive and confidential client records, ensuring accuracy, completeness, and compliance with privacy regulations. Prepare and organize intake paperwork, consent forms, and other essential documentation for client onboarding.

Hybrid Work Environment: Successfully navigate a hybrid work setting, managing both on-site and remote responsibilities effectively. Demonstrate adaptability and flexibility in coordinating intake activities and therapist support across different work environments.

Qualifications:

High school diploma or equivalent required; Bachelor's degree in a related field preferred

Previous experience in a private practice or mental health setting, with a strong understanding of intake and client management processes

Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively

Excellent written and verbal communication skills, including the ability to engage with clients in a compassionate and professional manner

Proficiency in using office software and client management systems for scheduling, record-keeping, and documentation

Ability to work independently and collaboratively in a fast-paced and client-oriented environment

If you are passionate about providing exceptional client care, possess outstanding communication and organizational abilities, and thrive in a diverse and collaborative work environment, we encourage you to apply for the position of Intake Coordinator at Anew U Counseling Services.

Company Description

Why Join Us:

Supportive Team Environment: At Anew U Counseling Services, we foster a supportive and collaborative team environment where every member is valued and respected. As the Intake Coordinator, you will have the opportunity to work closely with our therapists, providing them with the necessary support to ensure seamless client intake and engagement processes.

Impactful Work: By joining our team, you will play a vital role in supporting our therapists in their mission to empower clients and facilitate positive change. Your contributions as an Intake Coordinator will directly impact the quality of care and services we provide to our clients, making a meaningful difference in their lives.

Professional Development: Anew U Counseling Services values professional growth and development. As our Intake Coordinator, you will have access to ongoing training, resources, and opportunities to enhance your skills and knowledge in the field of mental health and counseling.

Client-Centered Approach: We prioritize a client-centered approach in our practice, and your role as an Intake Coordinator will be instrumental in ensuring that clients receive the care and support they need from the moment they reach out to us. Your empathy, organizational skills, and attention to detail will play a critical role in creating a positive and welcoming experience for our clients.

Flexible and Inclusive Culture: Anew U Counseling Services embraces diversity, inclusivity, and flexibility. We believe in creating a work environment where every team member feels valued, empowered, and supported. Your unique skills and perspectives as an Intake Coordinator will be welcomed and appreciated as we work together to serve our community.

Part-time

Hybrid remote