Passport Support Associates near TD Garden - Benefits

Job Description

Allied Government Solutions, Inc. is recruiting for multiple positions at the Boston Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Basic Qualifications:

Due to the nature of the government contract and clearance requirements, United States citizenship is required.

Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation (*Please note, this is not an immediate position given the MRPT Certification process can take an average of 2-3 months to complete)

Bachelor's Degree or combination of education and equivalent applicable experience

Minimum of (4) years of experience in a document processing and/or customer service oriented office setting

Ability to lift and carry 35 pounds

Preferred Qualifications:

Team-player with dedicated work ethic

Excels in a fast-paced, goal-oriented work environment

Excellent customer service abilities

Great organizational and interpersonal skills

Experience in call center type environment a plus

Effective communication skills; Multilingual skills a plus as well

Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries

Strong computer, filing and data entry skills

Intermediate to Advanced Proficiency with MS Word, PowerPoint, Excel and Outlook required

Preferred Minimum of (2-4) years’ experience in Government contract environment

Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred

Additional Job Details:

Full-Time, Hourly, Non-Exempt position.

Schedule – 1st shift, Mon-Fri, 8:00 AM – 4:45 PM

Pay Rate: $23.84/hr.

Must be willing and able to work overtime hours as required.

Generous benefits package to include earned H&W to apply towards Medical, Dental, Vision, EAP and Life Insurance. Employee-funded 401K (with employer match available), 11 paid federal holidays, paid sick leave, and paid time off.

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.Company Description

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.

Full-time