Manager, Cloud Engineering & Operations

Manager, Cloud Engineering & Operations 9-5, in office 2 days per week (one day must be Tuesday) 15% bonus (50% individual performance and 50% company) 3 weeks vacation + closed over Christmas RRSP match - employee puts in 5% and they contribute 2.5%. Pension - mandatory after year 1, employee puts in 2% and they match 2%. If the employee puts in another 4% they will add another 2%. Job Title: Manager, Cloud Engineering and Operations Location: West End Toronto (Hybrid) Reporting Relationship: Reports to Director, Cloud Infrastructure Architecture & Engineering.

Job Responsibilities: Lead and manage a team of system engineers responsible for daily operations and 24/7 support of Cloud infrastructure.

Collaborate with business, architecture, and development teams to design, implement, and maintain Cloud infrastructure technologies and solutions.

Provide technical guidance and support for escalated incidents and problems, ensuring prompt resolution and minimal business impact.

Develop and nurture talent to build high-performing teams and foster a collaborative engineering culture.

Promote modern, Agile software development practices and core DevOps behaviors to drive change across development and infrastructure teams.

Qualifications: 5+ years of managerial experience leading Cloud engineering, Cloud Operations, or DevOps/SRE support teams.

Experience implementing and using Infrastructure as Code (e.g., GitLab CI, GitHub Actions, Kubernetes, Terraform, Ansible). Expert-level knowledge of Microsoft Azure and hands-on experience with Azure-based solutions.

Strong understanding of Agile methodologies (Scrum, Kanban) and experience working in cross-functional teams.

Excellent communication, collaboration, and interpersonal skills, with the ability to influence and impact cross-functional environments.

Bachelor’s degree in software development or computer engineering, or equivalent work experience.

Experience with payment systems and the merchant acquiring business is an asset.

Benefits: Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and choice of health or personal spending account (HSA/PSA). RRSP matching & defined contribution pension plan.

Access to learning and development programs including LinkedIn Learning, Coursera, and Educational Assistance Program.

Holistic well-being approach with Employee Assistance Program, virtual healthcare, wellness events, and supportive workplace culture.

Diversity, Equity, and Inclusion (DEI) initiatives including employee inclusion groups, mentorship, DEI workshops, educational events, and internal DEI resources.

Paid year-end closure & personal time off, including religious, personal, and volunteer days.