System Administrator

Job Description

Job Summary

The System Administrator is a key contributor to Golden State Bank’s technology operations, responsible for maintaining and optimizing the Bank’s IT infrastructure while ensuring secure, reliable, and compliant systems. This role serves as a vendor management coordinator, while also supporting end users and assisting in the execution of IT projects. The System Administrator will serve as a liaison between external vendors and internal stakeholders to implement and maintain seamless technology solutions that align with organizational goals, regulatory requirements, and ensure operational continuity. Core responsibilities include administering Windows servers, virtualization platforms, network infrastructure, endpoint security, and backup systems. In addition to overseeing day-to-day infrastructure needs, the System Administrator participates in audits, disaster recovery planning, and cybersecurity initiatives in alignment with FFIEC and FDIC regulatory frameworks. The ideal candidate is a solutions-driven professional with strong technical skills, communication ability, and a collaborative mindset.

Essential Job Duties

Collaborate with external vendors to ensure the successful implementation, maintenance, and support of technology solutions, in compliance with industry standards and regulations.

Assist in the evaluation, selection, and onboarding of new vendors based on the organization's requirements and established criteria.

Administer Microsoft 365, including Exchange, Teams, OneDrive, and SharePoint.

Support end-user technical issues and manage helpdesk ticket escalations.

Perform routine audits of systems and software to ensure compliance with security policies.

Collaborate with internal stakeholders, including IT, finance, and procurement teams, to ensure alignment between vendor services, end-user support, and organizational goals.

Participate in risk assessments and audits, identifying potential areas of improvement in vendor relationships, IT systems, and end-user support.

Assist in the planning, execution, and monitoring of IT projects, ensuring that project goals are achieved within established timelines and budget constraints.

Maintain an up-to-date knowledge of emerging technologies, industry trends, and best practices, and make recommendations for potential improvements or enhancements to current systems.

Develop and maintain documentation related to vendor management processes, end-user support procedures, contracts, and performance metrics.

Participate in regular vendor meetings and provide updates on project status, performance, and any challenges encountered.

Perform other duties and responsibilities as assigned.

Core Competencies

Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.

Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Analytical Skills: Synthesizes complex or diverse information, collects and researches data when necessary, identifies data relationships, designs workflows and procedures, analyzes assigned tasks, resources and workflow processes to prioritize projects and determine best way of meeting deadlines and requirements.

Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations Engages consistently in professional behavior.

Business Ethics: Works with integrity and ethically, upholds organizational values and abides by written policies.

Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements including but not limited to: all applicable consumer protection laws and regulations governing financial institutions, the Bank’s Bank Secrecy Act / Anti-Money Laundering and OFAC (BSA/AML/OFAC) in accordance with his/her respective job duties and responsibilities

Confidentiality: Maintains a high degree of confidentiality. When sending confidential electronic communications outside the internal Bank network, use [Secure] in the subject line.

Organization: Maintains continuous workflow to meet daily/weekly/monthly deadlines.

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

3+ years of experience in information technology, preferably within the banking industry.

Knowledge of vendor management processes and best practices.

Strong knowledge of Windows Server 2016/2019/2022, AD, DNS, DHCP, and GPOs.

Experience with Microsoft 365 Admin Center.

Experience in providing end-user support for IT systems, applications, and hardware.

Familiarity with banking regulations, security, and compliance requirements.

Strong analytical and problem-solving skills, with the ability to think critically and proactively address potential issues.

Excellent interpersonal and communication skills, with the ability to collaborate effectively with internal and external stakeholders.

Self-motivated and able to work independently or as part of a team.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Proficient in Microsoft Office Suite and other relevant software applications.

Travel

Occasional local travel

Additional Information

Min: $69,500 - Max: $96,300

Full-time