Patient Support Center Representative:Full-Time

Patient Support Center Representative

OUR VISION

We are here to Glorify GOD by means of radically improving Patient Care in an environment that promotes the flourishing of our employees and to inspire others to take up the same cause.

Together, we aim to:

Set Others up for Success

Inspire Others: Don’t just bring your best game, bring others’ best games

Take Initiative: Action is better than inaction; See a problem, do something about it—we trust you

Innovate: Bring ideas, embrace change

If you’re bringing to the table:

Excellent customer service and communication skills

Fantastic critical thinking skills

Patience, sound judgment, and discretion dealing with confidential information

Top-notch organizational and multitasking skills

Knowledge of medical terminology, regulations, and medical office procedures

Functional grasp of the English language for reading and writing using proper grammar

Experience with basic computer data entry

Then PrimeCARE offers you:

A stellar culture based around moral integrity and mutual trust

Flexible working hours to allow you to care for patients with us and enjoy your time away to the fullest

Growth mindset toward continually improved patient Quality Care

Great leaders dedicated to helping you succeed and grow

Working with PrimeCARE, you will get to:

Take patient calls and provide accurate, satisfactory answers to their queries and concerns.

De-escalate situations involving dissatisfied patients, offering assistance and support.

Handle patient scheduling over the phone for clinics.

Work on clearing the fax inbox and taking care of medical records, as needed.

Reporting structure:

Report to Call Center Manager

We expect you to work with your teammates to help each other comply with policies and procedures.

Work schedule and conditions, travel required, physical requirements:

Working hours/schedule requirements

Clinic hours: 8-8M-F, 10a-5p Sat, 1p-5p Sun

This position will be out of the Searcy location.

FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs

PT: Work up to 30 hours per week, occasionally more, depending on clinic needs

Expect to work some evenings every week (up to three 12-hour shifts) and approximately two (2) full weekends per month

Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)

Travel: Travel may occasionally be required to attend trainings, meetings, or to cover for teammates at other locations in Central Arkansas (generally, at other PrimeCare clinic locations)

Physical requirements & General working conditions:

Moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials

Employees may occasionally be required to team-lift a patient

High traffic work area, high level of patient and employee interaction

Moderate noise level from electronic/machine, telephone, and vocal noise

Employee will be required to speak to and listen to others in person and via telephone

Employees will be required to process, remember, and comply with changes in processes and protocols with or without advance warning

Majority of time may be spent sitting, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion

Vision abilities required to perform this job include close vision

Reasonable accommodations may be made to enable people with disabilities to perform the essential job functions

FLSA Status: Hourly Non-Exempt