Client Services Associate

Job Description

We are currently seeking a Client Services Associate to join our team. This full-time, entry-level position is ideal for a motivated individual with strong interpersonal skills who is looking to build a long-term career in client services. This is not a call center position, but rather a hands-on role where you will interact directly with clients and play a key part in driving customer satisfaction and business growth.

Our clients highly value the personalized and professional approach we offer, and due to our continuous success, we are expanding our client service and marketing efforts. Our unique, people-centered campaigns focus on building meaningful relationships with consumers while generating new business opportunities for our clients.

Key Responsibilities:

Build and maintain client accounts by utilizing a personalized, direct approach to increase revenue and client satisfaction.

Master our internal client services and account management solutions to communicate efficiently with inquiries and resolve client concerns.

Provide daily reports to management on client interactions and contribute feedback to improve the overall client experience.

Stay well-informed on all products and services offered to answer questions and provide knowledgeable support when needed.

Participate in cross-training across departments to expand skills, with potential for career advancement based on performance.

What We Offer:

Comprehensive one-on-one training with experienced Senior Client Service Managers.

Travel allowance for business-related activities.

Opportunities to engage in community and charity events.

Hands-on learning in a collaborative environment.

Flexible work scheduling.

Significant potential for career growth and advancement.

Qualifications:

Friendly, approachable personality with the ability to establish strong relationships with clients, colleagues, and management.

Adaptable and able to work well with a variety of individuals and personalities.

A positive, team-oriented attitude, and dedication to ensuring client satisfaction.

Strong leadership qualities and a proactive, solution-oriented mindset.

A college degree is preferred, but not required.

Previous experience in retail, hospitality, or customer service is a plus.

Must be local to the office area or willing to relocate.

Full-time