E-Commerce Associate

Job Description

Location: 318 Rte 4, Paramus, NJ 07652

Grooms Club is a equal opportunity employer and is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as an E-Commerce Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location.

Key Responsibilities:

Customer Communication:

Professionally and promptly handle customer inquiries through phone and email.

Provide product information, sizing guidance, and styling assistance with order-related queries.

Be able to accurately fit the customer and provide recommendations for alterations.

Ensure a positive customer experience by addressing concerns and resolving issues

Order Processing and Packaging:

Utilize Shopify to process and fulfill online orders accurately.

Ensure orders are packaged securely and in a presentable manner for shipment.

Coordinate with the warehouse team to manage inventory and monitor stock levels.

Large Wedding Groups:

Work closely with wedding parties to coordinate and fulfill bulk orders.

Provide personalized assistance to ensure the wedding group's unique needs are met.

Maintain clear communication throughout the order process.

Fitting and Styling In-Person Customers

Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style

Assist customers in selecting appropriate styles, colors, and sizes

Provide guidance on fabric choices and suit accessories

Take accurate measurements for tailoring purposes

Offer insights on current fashion trends and styling tips

Handle any inquiries or concerns regarding the suits or the purchasing process

Process transactions through Shopify POS system

Ensure customer satisfaction by addressing any post-purchase concerns or alterations

Shift Requirements:

35-40 hours per week

Overtime may be offered

At least 2 closing shifts per week

Must be able to work Saturdays 10 a.m. - 9 p.m.

Must be able to open Fridays

Expectations

Preferred but not required: Experience in men's retail

Required: Familiarity or Experience with Shopify

Skill Requirements

Effective Communication

Problem Solving

Positive Attitude

Strong Grammar Skills

Strong Conversational Skills

Effective Time Management

Tech Savvy

Patience

Attention To Detail

Up-Selling and Cross-Selling Skills

Benefits

Generous PTO Policy

Employee Discount

Health Insurance

401k Plan

Annual Performance Bonus

- Morning, Afternoon, and Evening Shifts Available

- Must be able to work Saturdays 10:00 am - 9:00 pm

35-40 Hours Per week

Full-time