Promotional Customer Service Rep

Job Description

MD Executives is inspired to be the most admired, value-driven, and agile marketing and sales consulting firm in the industry! We continue to set the standard for excellence in customer acquisition and establishing a repeat customer base for our clients. Our recent partnership with a Home Improvement brand has sparked new hiring efforts as we search for top-tier talent to join our team as a Promotional Customer Service Rep.

Our main focus is to promote an employee and consumer-centric organization where everyone feels empowered to make decisions. The diversity, agility, and efficiency of our Promotional Customer Service team is an enabler to our business’s booming success. We strive to encourage and motivate our Promotional Customer Service Reps by assisting them in achieving that next level of success that they could only imagine. So, if you are looking to expand your resume, advance your career, and make your dreams a reality MD Executives is the company for you!

Promotional Customer Service Rep Responsibilities:

Promote home improvement products and services to consumers and deliver a compelling customer experience that promotes honesty, transparency, and genuinity

Resolve customer questions and concerns by providing accurate and reliable information using given tools and training

Build brand recognition through promotional customer service and lead generation campaigns

Follow communication procedures, guidelines, and policies in order to design and maintain a favorable public image for clients

Assist in the daily growth and development of assigned campaign strategies

Report directly to the Account Management and sales team with feedback and results to drive revenue and sales

Aid efforts of customer acquisition, retention, and increased sales margins by cultivating an exemplary consumer experience

Develop comprehensive knowledge of all our client’s products, services, and any deals or sales promotions

Promotional Customer Service Rep Requirements:

Bachelor's degree in marketing, communications, business, or related field is preferred

Experience as a brand marketing representative, sales associate, or client-consultant preferred

Must be able to work full-time hours and occasional weekends

Adapt well to change, both in sales mentality and work hours

Self-starter with the ability to shine in unsupervised individual tasks as well as team projects

Friendly, outgoing, professional and confident demeanor

Sales machine with a basic understanding of the sales process and finalizing deals

Full-time