Operations (Asset) Manager

Job Description

Company Overview

St. Louis Parking Company is a family-owned business with strong ties to the St. Louis community. We provide exceptional service to our clients and employees. Our hands-on management style and knowledge of the local market has made us one of the oldest and largest parking companies in the St. Louis market. Today, St. Louis Parking Company operates over 100 separate parking facilities capable of housing more than 57,000 vehicles daily. We provide exceptional service to clients and employees.

If you are interested in working in a dynamic setting and have experience with customer service, security, supervision of locations, or other fast-paced environments such as retail, restaurants, and hotels, this may be the perfect career for you.

Asset Manager Job Description

The Asset Manager is responsible for the daily management of one or more parking facilities or surface lots. This position delivers company, client and customer expectations by ensuring the location is operating in accordance to company policy and client expectations. It is also responsible for scheduling and managing the performance of the front-line workforce assigned to the location.

Asset Manager Essential Duties and Responsibilities

Train, coach, direct and manage all front line workforce, including supervisors, cashiers, attendants, event staff, new hires and custodian on a daily basis

Maintains proper staffing levels at all times to ensure customer service and operating standards are met through scheduling and managing on-call employees within budget

Directly oversees all day to day activities associated with opening, managing and closing the facility

Works with Senior Operations Management, senior management and the client to ensure revenue opportunities are maximized from both a transient and contract parker perspective

Ensures Accounts Receivable are collected on a timely basis and responds to corporate account requests and concerns

May be responsible for reconciling and reporting daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness on a daily basis

Ensures the location is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores and ensures location has required supplies and petty cash and follows set opening and closing procedures

Ensure locations are maintained at or above location cleanliness and appearance standards by reviewing Maintenance Checklists with the clean-up person and conducting Facility Condition Reviews

Ensures accurate and timely completion of Critical Task List and other tasks listed on the Performance Dashboard

Resolve customer service concerns that are escalated to his/her attention

Document and submit Incident Forms and conducting incident investigations that occur at the locations as outlined in the company’s Incident Report Procedures

Responsible for performing within company standards for Dashboard scores and results.

Fill in for front line workforce during their absences

Collect and deposit daily revenue

Other special projects, periodic and special reports as directed by the Senior Operations Manager, senior management, property management

Attend meetings with clients and respond to their special requests on an as needed basis

Operate vehicles, including personal and company-owned, as needed to fulfill job responsibilities.

Asset Manager Job Qualifications

Bachelor’s Degree in General Business or related field

Minimum of two years with operational and leadership experience in the parking or related industry, including revenue control and reporting

Background in the parking industry in a supervisory role within a private operation organization

Established experience in Microsoft Office Products including Word, Excel, Power Point, and Outlook

Excellent oral (including formal presentations) and written communications and comprehension skills

A valid driver’s license

Must be able to work during nights, weekends, and holidays

Must have reliable transportation and valid automobile insurance

Asset Manager Benefits Include:

Medical, Dental, Vision, Long-Term Disability, Short-Term Disability, Life Insurance

401k with 4% match

Paid-Time Off

Holidays

Free Parking

St. Louis Parking Company is an EEOC Employer.

Full-time