Data Entry Customer Support Specialist

Job description

We are seeking a detail-oriented and customer-focused Administrative Data Entry & Customer Support Specialist to assist with data management, administrative tasks, and client interactions.

Job Summary:

The Administrative Data Entry & Customer Support Specialist plays a critical role in ensuring accurate data processing while providing excellent customer service. This position involves handling high-volume data entry, maintaining records, and responding to inquiries with professionalism and efficiency.

Key Responsibilities:

Accurately enter and update data in internal systems, databases, and spreadsheets.

Verify and review information for accuracy, completeness, and compliance.

Process administrative documents and ensure proper record-keeping.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide support to internal teams by retrieving and organizing data as needed.

Assist with scheduling, appointment setting, and follow-ups.

Troubleshoot basic customer concerns and escalate issues as necessary.

Maintain confidentiality and ensure data security best practices.

Perform other administrative tasks as assigned.

Qualifications:

Education & Experience:

High school diploma or equivalent (Associate's or Bachelor's degree preferred).

Minimum of [X] years of experience in data entry, customer service, or administrative support.

Skills & Competencies:

Strong data entry skills with high accuracy and attention to detail.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM/data management systems.

Excellent verbal and written communication skills.

Strong organizational and time-management abilities.

Ability to handle multiple tasks in a fast-paced environment.

Customer-focused with a professional and friendly demeanor.

If you are detail-oriented, tech-savvy, and enjoy providing top-notch customer support, we'd love to hear from you! Apply today to join our team.