Patient Service Rep 1

Job Description

Description:

Advocare, LLC is a partnership of the top doctors in New Jersey and Pennsylvania, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standard

s for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Patient Service Representative is an administrative role which requires customer service skills and attention to detail. Basic computer knowledge is a necessity to function adequately in this role. Answering phones, scheduling appointments, documenting in EMR, insurance verification, operating in many different websites simultaneously with double viewing screens. Open communication with each other, doctors, nurses and medical biller are just some of the duties. Multi tasking is a MUST!

Greets patients and families to the practice, provides necessary registration forms and questionnaires to the patient/parent for completion, updates patient information in medical record. Collects necessary form fees, copays, balances. Arrives patients in the system, verifies insurance via the appropriate platform and scans all appropriate documents in to medical record

Efficiently and timely answers the phone. Documents calls correctly and thoroughly and directs information to the correct ancillary staff, understanding what is urgent and non urgent calls

Understanding the schedule template and how to schedule/reschedule sick visits, well visits, behavioral visits, newborn visits, nurse only visits, all according to office policies

Must understand the difference between private insurance and state insurance

Must adhere to daily task schedule which is an assigned task list that should be referred to and completed by the end of the day

Prepping charts and new patient registration

Provide medical biller with a reconciled daily day sheet showing the correct amount of cash and credit for the day

Skilled in patient-service principles by creating a pleasant waiting room atmosphere

Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers

Ability to organize and prioritize tasks effectively

Ability to maintain confidentiality and handle sensitive information

Education and Experience:

High school diploma or equivalent required

One year of prior experience in a medical setting preferred, but will train the right person

Full-time