Program Manager - Generative AI (GenAI) Program Support (Senior)

Job Description

Description:

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Candidates must hold and maintain a minimum Secret clearance

Work Location: Washington, DC

Work Schedule (Onsite): Five (5) days a week onsite at the customer’s facility

Position Overview: We are seeking an experienced and results-driven Program Manager to oversee the delivery, execution, and maturation of Generative AI and Machine Learning initiatives. The role entails direct engagement with the client’s Information Technology Services (ITS) Division, supporting enterprise-wide AI/ML tools such as xx-Chat, xx-infoAssist, and Document Insights. This individual will drive program governance, ensure regulatory alignment, and coordinate cross-functional teams for development, deployment, and optimization of AI/ML solutions in a federal environment.

This position is contingent upon the successful award of a government contract and subsequent government approval.Requirements:

Lead the planning, management, and execution of the AI/ML initiatives under the GenAI Service Delivery Team.

Coordinate multi-vendor engagements, manage timelines, risks, and scope across projects using AI/ML in Azure OpenAI, AWS, and open-source platforms.

Oversee program-level task execution for:

AI/ML policy development and compliance.

Architecture and infrastructure scaling.

Capability tuning (e.g., pre-generative training, prompt engineering).

AI lifecycle support including tool decommissioning and model updates.

Stakeholder communications and executive reporting.

License inventory and configuration management.

Manage Continuous Improvement Program Plans and ensure annual updates based on Federal guidelines and GenAI industry evolution.

Serve as primary liaison for technical oversight, contract deliverables, and strategic direction related to GenAI services.

Lead formal and informal reviews of documentation (e.g., Operations Handbook, Knowledge Transfer Plan, Training Results).

Coordinate with client’s Solutions Lab and ITS to align prototype work with production-ready GenAI capabilities.

Required Qualifications:

Candidate must be a United States Citizen and present proof of Citizenship, if selected

Bachelor’s degree in either the IT or relevant engineering field

Minimum of 10 years of experience managing IT programs, with 5+ years focused on AI/ML implementations in an enterprise or government setting.

Demonstrated leadership in managing AI/ML lifecycle operations including tuning, deployment, model integration, and performance monitoring.

Strong familiarity with Azure OpenAI, GPT-4/GPT-4o, LLAMA, and other LLM platforms.

Deep understanding of Federal data protection standards, AI ethics, and compliance frameworks.

Proven track record in vendor coordination, especially under Labor-Hour or T&M contract structures.

Experience with development or oversight of:

AI Operations & Maintenance Handbooks

Pre-Generative Training Result Reports

Knowledge Transfer Plans

AI Capability Tuning documentation

Preferred Qualifications:

PMP or PgMP certification

Master’s degree in either the IT or relevant engineering field

Prior experience with Federal IT programs

Familiarity with Federal Acquisition Regulation (FAR) and performance-based contracting

Understanding of AI/ML monitoring platforms (e.g., AppDynamics, ThousandEyes, Dynatrace)

Hands-on experience with model evaluation and metrics-based AI performance reporting

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.

Full-time

Hybrid remote