Service Operations Manager

About the Role:

The role has the responsibility to manage the operational and fiscal activities of the shop floor operation. Plans and develops systems to improve the operating quality and efficiency of the operation. Leads staff in accordance with company policies and procedures. Coaches and develops his/her staff and employees.

Must be able to handle a wide range of roles and responsibilities across different functions of the operation. Must be able to make good decisions on working with various aspects of all operations, including materials, maintenance, and quality. Must be able to communicate with internal sales and external customers.

Do you have the following skills, experience and drive to succeed in this role Find out below.

YourResponsibilities:

Responsible for all operational activities within the assigned area or facilities

Plans and develops systems and procedures to improve the quality and efficiency of the assigned area of responsibility

Analyzes and documents business processes and problems (continuous improvement). Uses Lean manufacturing principles to develop solutions to reduce or optimize operational cost.

Supervises staff in accordance with company policies and procedures

Participates in the hiring and orientation of new staff members

Establishes internal goals & metrics as well as meeting those provided in the assigned area of responsibility

Assists in the development of and work within budgets that support the annual operating plan and quarterly forecasts

Coaches and develops team

Effectively and professionally communicates with all areas within the company as well as the customer base

Schedules and conducts department meetings

Provides all business reporting in a timely manner as required

Other duties as assigned

Let's Talk About Your Qualifications:

Bachelor's Degree Preferred: Majors Desired: Business, Business Management or Engineering

5-8 years of progressive leadership experience in manufacturing operations is required

Computer proficiency in all Windows based software

Working understanding of SAP

Knowledge of quality, logistics systems and inventory management

Understand business unit goals and metrics

Must possess the ability to effectively lead the group through change management

Must be able to manage multiple projects simultaneously and prioritize based on business needs

Safety conscious, goal oriented, results driven

Excellent analytical, mathematical, and problem-solving skills

Excellent organizational, verbal, and written communication skills

Strong experience in implementing/managing a Lean Manufacturing environment, working knowledge of other industry best practices in process improvement such as Six Sigma and other manufacturing skills and applications

Possess the ability to thrive in a fast-paced environment.

Must have the ability to work and participate effectively in a team environment.

Conduct yourself professionally in an office environment

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

Embrace Diversity and Inclusion – Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness

Seek to Listen – Actively listen to reach the best solution and make the strongest decisions

Always Learn – Strive to improve; do not quit or settle for the status quo

Be Authentic – Demonstrate honesty, incredible energy, and grit in everything you do

Win Together – Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement:

Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.