Senior Tech Support Specialist - La Crosse, WI

The Senior Tech Support Specialist provides 24/7 technical assistance to internal and external customers, including incident management, hardware/software setup, upgrades, and problem resolution.

Responsibilities include troubleshooting help desk requests via phone or chat, maintaining hardware/software, educating users, supporting video conferencing, and managing inventory.

Monitoring incidents, escalating issues, and maintaining logs are key tasks.

Qualifications include a high school diploma, 2+ years IT experience, proficiency in Microsoft Office, and ability to obtain security clearance.

Preferred candidates have an associate’s degree and desktop support experience.

Salary ranges from $23.70 to $46.35 per hour, with comprehensive benefits and career growth opportunities.

The role supports a mission of improving health outcomes through inclusive, equitable care.